ANSA · 2 months ago
Customer Success Manager
San Francisco
Full-time
Onsite
Mid LevelAnsa is building a branded wallet solution to increase customer retention and unlock new growth opportunities. The Customer Success Manager will ensure the success of existing customers, drive actionable data insights, and grow relationships while advocating for customer needs across internal teams.
AdvertisingInternetNewsPublishing
Responsibilities
Build strong relationships with our customers
Deeply understand their business, goals, and implementation with Ansa
Proactively drive initiatives to improve the adoption and success of our customers
Act as product owner, especially for customer initiated products
Advocate for customer needs to product and engineering
Help shape product roadmap by identifying patterns and opportunities in our offering
Manage weekly and monthly data analysis and reporting for Ansa customers
Build a foundation for scalable, ongoing customer success
Qualification
Required
Based in the SF Bay Area (or willing to relocate)
Energized by building and growing relationships with customers, navigating organizations, and understanding their stakeholders
Creative problem solver, you will have a lot of ownership in defining and driving what customer success means at Ansa
Experience in product or triaging product-feedback loops with users, a passion in digging for the 'why' behind a feature request to better understand the problem and help design an impactful solution
Agile task prioritization, applying a bias for simplicity and preference for the achievable
Scrappy and resourceful. You can adapt to fast-paced, constantly shifting environments
Have excellent communication and interpersonal skills, with the ability to influence and negotiate effectively with internal and external stakeholders across functions
Have an analytical mindset and use data as a tool for storytelling
Preferred
Solid understanding of payments technology - payment acquiring, processing, and schemes; mobile, online, and offline payment platforms, models, and flows
Demonstrated success in driving customer growth and retention programs with contribution across teams - e.g. engineering, risk, legal, finance, business development
Experience working closely with or driving product initiatives, keeping internal stakeholders in the loop, and defining measures of success
Company
ANSA
ANSA is an Italian newswire and press agency for national and international news.
Founded in 1945
1001-5000 employees
Funding
Current Stage
Late StageRecent News
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