BHC · 2 months ago
Assistant Front Office Manager - Night
The Cooper
Full-time
Onsite
Mid, Senior Level
3+ years expBeemok Hospitality Holdings LLC is seeking an Assistant Front Office Manager - Night for The Cooper Hotel. This role oversees hotel operations during the overnight hours, ensuring luxury guest service and operational integrity while acting as the Manager on Duty.
Hospitality
Responsibilities
Oversee the smooth and secure operation of the hotel during nighttime hours, including Front Desk, Housekeeping, Engineering, Security, Food & Beverage and Culinary
Serve as the primary point of contact for all guests, staff, and external partners during the overnight shift
Ensure all public areas are orderly and reflect Forbes 5-Star presentation at all times
Conduct walkthroughs of the property to ensure safety, cleanliness, and security standards are met
Personally engage with late-arriving guests and provide discreet, proactive solutions to any concerns or special requests
Manage all service recovery situations promptly and graciously to exceed guest expectations
Maintain awareness of VIPs, repeat guests, and special occasions, ensuring personalized nighttime attention
Write detailed pass-on reports for day leadership regarding overnight incidents or guest feedback
Provide coaching and guidance to overnight staff, reinforcing service values and operational protocols
Foster a respectful, collaborative team culture, ensuring all associates feel supported and motivated
Oversee and verify the Night Audit process, ensuring accuracy in daily revenue reporting and compliance with accounting procedures
Confirm all transactions are properly posted, room charges reconciled, and shift closings are accurate
Coordinate with Finance or Revenue Management for reporting discrepancies or unusual patterns
Respond to and manage all guest or staff emergencies, including medical events, fire alarms, evacuations, and security concerns
Serve as the key decision-maker during overnight crises, following property and corporate escalation protocols
Maintain accurate logs of incidents and ensure proper documentation is submitted to management
Liaise with Day Management, Engineering, Housekeeping, and Security to ensure continuity in guest experience and operational issues
Prepare detailed shift handover documentation, including any outstanding requests or notable observations
Support next-day operations by preparing early check-ins, amenity setups, and guest request follow-through
Qualification
Required
Minimum 3–5 years of experience in luxury hospitality with at least 2 years in a leadership or MOD role
Strong background in front office operations, night audit processes, and service recovery
Deep understanding of Forbes Travel Guide standards and luxury guest expectations
Exceptional interpersonal, problem-solving, and crisis management skills
High level of discretion, emotional intelligence, and poise under pressure
Proficiency in hotel PMS, POS systems, and Microsoft Office Suite
CPR/First Aid certified or willing to obtain certification
Ability to stand and walk for extended periods during night shifts
Capable of responding to emergencies and moving throughout the property quickly when required
Must be available to work overnight, weekends, holidays, and on-call as needed
Must be able to lift equipment, supplies, etc. of at least 30 pounds
Must be able to resolve problems, handle conflict, and make effective decisions under pressure
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders
Preferred
Forbes 5-Star experience preferred
Company
BHC
Founded in 2021, BHC is a Charleston, SC-based luxury urban resort destination whose sole purpose is to create meaningful ways for people to connect and share extraordinary experiences.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mary Shields
Chief Financial Officer, Beemok Hospitality Collection
Mark Fox
Chief Information Officer (Consultant)
Company data provided by crunchbase