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ACCO Engineered Systems · 3 hours ago

Manager, Credit and Collections

Pasadena, CA

Full-time

Onsite

Mid, Senior Level

5+ years exp

ACCO Engineered Systems is one of the largest mechanical contractors in the country, dedicated to the design, fabrication, installation, maintenance and service of mechanical systems. The Credit & Collections Manager will oversee the collection efforts for approximately $2 Billion in accounts receivable, supervising the collections team and collaborating with various departments to ensure effective collection processes.

CommercialCommercial Real EstateConstructionReal EstateReal Estate InvestmentResidential

Growth Opportunities

Responsibilities

Manage the collections process for ACCO and all subsidiaries

Establish, implement, and monitor uniform collection policy and procedures amongst ACCO and all subsidiaries

Establish KPIs to effectively monitor the collection efforts

Work with collection staff to insure customers are informed of past due balances by various means including phone calls, emails, second, third, fourth notices, and/or customer statements

Work closely with Regional VPs, Sales Managers and Billing Departments setting up new accounts/resolving problems with current customers

Meet regularly with Supervisors to keep abreast with trends and issues in the collection efforts

Constantly review the accounts receivable to maintain its integrity. This would include re-applying unapplied cash and credits. Issuing refunds for duplicate/over payments

Keep Regional VPs, Sales Managers, and Controller informed of all outstanding AR by providing monthly reports of all aging invoices over 75 days out

Working with Billing and project management regularly to ensure smooth collection and completion of payments on contracts

Handle customer inquiries on outstanding invoices. Researching any questions or disputes that the customer may have in order to determine the collectability of the invoice. Revise, adjust, or credit invoices as appropriate

Prepare/sign off on Conditional/Unconditional Lien Waivers for customers

Help Collections team working with all aspects of subs/vendors filing preliminary notices, providing progress and final releases and working with Purchasing and AP Teams to get them paid timely to be able to get our payments

Ability to manage relationships both internally and externally

Escalate all collection issues that may need to go legal for resolution (monitor and report all urgent unresolved issues)

Meet regularly with the Regional VPs and Sales Manager to communicate any internal and external problems that has or will affect the aging

Monthly and Quarterly (i.e. Web AR) provide management reports to Regional VPs so they can understand any trends and issues they need to be aware of or handle

Qualification

CreditCollectionsAccountingMicrosoft OfficeCustomer ServiceProblem SolvingMultitaskingWritten CommunicationVerbal CommunicationInterpersonal SkillsOrganizational Skills