Aldridge Pite, LLP ยท 3 months ago
Help Desk Level 1 Technician
Atlanta, GA
Full-time
Onsite
Entry Level
1+ years expAldridge Pite, LLP is a multi-state law firm focused on technology-driven workflow synergies. The Help Desk Technician - Level I is responsible for providing Level I IT support, including computer setup, low-level troubleshooting, and assisting with employee badge creation.
Law Enforcement
Responsibilities
Level 1 Tech Support for ALL tickets that come into the Help Desk system
Contact the ticket owner within designated amount of time to communicate status
Assess urgency of each ticket to determine response priority
Take ownership of the IT Help Desk help meet internal SLA
Work with Tier 2 Support on a consistent basis in order to maintain proper protocols
Set up new user computers and help with office moves when necessary
Assist with other duties and special projects as needed
Assist with other duties and special projects as needed
Qualification
Required
High school diploma
At least one year of supporting end users in a large environment
Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet
Must possess strong written and verbal communications skills
Must provide excellent customer service to internal and external customers
Identifies and solves issues in a timely manner
Must be a team player and willing to help others in their department whenever necessary
Must be extremely organized and be able to multi-task
Conscientious with respect to work completion, deadlines, time management and attendance
Takes initiative in face of obstacles and identifies what needs to be done and takes action
Demonstrates commitment to Firm's vision, mission, and core values
Analytical and detail oriented, while working at a fast pace and capable of multi-tasking
Develops professional relationships and builds rapport with others
Overall good work ethic and willingness to adapt to change
Preferred
Bachelor's degree
Law office experience
MCP or A+ certification
Benefits
Company Paid Life and Disability Insurance plans
Medical, Dental and Vision Plans with Prescription coverage
401K Retirement Savings Plan
Flexible scheduling (within reason, depending on position)
Generous PTO plan for all full-time employees
Full equipment station at no cost for remote employees, including dual monitors
Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
Wellness programs and employee discounts
Learning and development training opportunities for both personal and professional growth
And so much more!
Company
Aldridge Pite, LLP
Aldridge Pite Haan, LLP is a multi-state law firm offering consumer and commercial collection services .
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Garrity
Chief Financial Officer
Company data provided by crunchbase