Slide · 2 months ago
Claims Service Rep - Contact Center
Tampa, FL
Full-time
Onsite
Entry Level
2+ years expSlide Insurance is an innovation-driven company focused on revolutionizing property insurance. The Claims Service Representative will provide customer support via incoming calls, gather customer details, create claim reports, and ensure customer satisfaction metrics are met.
Artificial Intelligence (AI)Financial ServicesInsuranceInsurTechProperty Insurance
Responsibilities
Provide customer support via incoming calls, acting as the first point of contact after property damage
Gather customer details and validate insurance coverage
Create claim reports for the transition to a Claims Examiner
Respond in a timely manner to all customer inquiries
Accurately enter customer details into the database
Ensure that QA metrics are met regarding customer satisfaction and call management
Identify and escalate complex issues to leadership for resolution, as needed
Maintain records according to company standards, ensuring that procedures are properly followed, and that information is accurately documented
Perform other duties, as assigned
Qualification
Required
High School diploma required
2+ years' experience in a Contact or Call Center environment required
Effective communication skills
Strong problem-solving skills
Ability to remain calm under pressure
Strong organizational and time-management skills
Proven ability to be adaptable and flexible
Strong attention to detail
Friendly, patient, and empathetic demeanor
Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook
Desire to live Slide's Core Values
Benefits
Comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional
Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way
Company
Slide
Slide is a technology-enabled insurance company that makes it easy for modern consumers to choose the right coverage for their unique needs and budgets.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$770MKey Investors
Regions Bank
2025-06-18IPO
2025-05-14Debt Financing· $250M
2024-06-27Debt Financing· $175M
Leadership Team
Bruce Lucas
Founder, CEO
Recent News
2025-11-07
Slide Insurance Holdings, Inc.
2025-10-17
Company data provided by crunchbase