Ancestry · 7 hours ago
Director of UX, End to End Experience
Lehi, UT
Full-time
Hybrid
Director/Executive
$172K/yr - $216K/yrAncestry is a global leader in family history, dedicated to helping individuals discover and share their unique family stories. The Director of UX will lead the End-to-End Experience team to create a cohesive and intuitive customer journey across all interactions and products, ensuring a seamless experience for millions of users.
E-CommerceFamilyInternetSubscription Service
Responsibilities
Lead the design vision and execution for the End-to-End Experience team, ensuring cohesion and delight across the full customer journey
Partner across product areas and functions to eliminate friction, fill gaps, and ensure customers experience Ancestry as a rich, connected, and purpose-driven platform
Identify and prioritize key moments in the user journey that drive trust, retention, and discovery — and improve them through thoughtful product design and iteration
Collaborate closely with product, engineering, data, marketing, and customer support to ensure every touchpoint is aligned and intentional
Translate insights from qualitative research and quantitative data into actionable design direction, balancing creativity and clarity
Evangelize the customer journey internally — bringing a user-first lens to cross-org decision making and fostering a culture of customer empathy
Guide the creation of key design artifacts, including user flows, prototypes, wireframes, and visual systems
Coach and mentor a team of talented designers, helping them collaborate and grow as strategic thinkers and empathic customer advocates
Qualification
Required
Extensive experience in UX or product design, including a track record of leading design in cross-functional, collaborative environments
Proven ability to move between strategic thinking and hands-on execution with ease
Deep understanding of end-to-end customer journey mapping and experience design
Experience leading teams focused on onboarding, lifecycle, navigation, and engagement
A strong foundation in human-centered design, with the ability to bring clarity to complex or unfamiliar spaces
Strong communicator and influencer who can align diverse stakeholders around a shared vision
Passionate about creating connected, high-trust experiences that put the user first
Preferred
Bonus: Background in consumer subscription products, digital ecosystems, or identity-driven experiences
Benefits
Health
Dental
Vision
Company
Ancestry
Ancestry is a web-based platform that helps its users to create their own family tree and help them preserve and share their family history.
Founded in 1983
1001-5000 employees
H1B Sponsorship
Ancestry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (60)
2023 (65)
2022 (99)
2021 (60)
2020 (47)
Funding
Current Stage
Public CompanyTotal Funding
$33.2MKey Investors
Banneker Partners
2020-08-05Acquired
2016-04-01Post Ipo Equity
2012-10-01Post Ipo Equity
Leadership Team
Sriram Thiagarajan
EVP, Chief Technology Officer & Chief Information Officer
Attica Alexis Jaques
SVP and GM US Marketing
Recent News
2025-10-27
Company data provided by crunchbase