Securitas Security Services USA, Inc. ยท 2 months ago
Assistant Manager of Technical Support
Redmond, WA, United States
Full-time
Onsite
Mid, Senior Level
$120K/yr - $128K/yr
2+ years expSecuritas Security Services USA, Inc. is a leading security services provider, and they are seeking an Assistant Manager of Technical Support. The role involves supervising the technical implementation of access control and managing the Access Management Technology team, ensuring effective technical support and project management.
Public SafetyRisk ManagementSecurity
Responsibilities
Provide daily administration of the global, online access management system and related technology
Monitor the system and ensure the maintenance of all card system components to provide a high level of system availability and to satisfy user requirements, in accordance with the vendor maintenance agreement
Recognize the needs of customers, anticipate outcomes and consequences, and make modifications to achieve desired outcomes
Assist with managing the daily operations of the access management office
Oversee the process for badge holders to provide feedback. Resolve any issues quickly to ensure customer satisfaction
Develop, administer, and enforce access management policies and procedures
Analyze requests from users for system modifications, additional reports, and custom data collection
Provide support to the Access Management Technology Team on the resolution of Tier 1-3 requests
Test and integrate new tools and processes before being released to the access management team
Provide training to the internal team on new and/or existing internal tools and processes
Work with external teams, including Lenel Systems Support, and client teams to resolve any access control issues identified or reported
Monitor various email inboxes, and a ticket queue, to quickly identify and resolve issues
Maintain in-depth knowledge of all established policies/procedures and update internal documentation accordingly on SharePoint
Run, export, and extrapolate data for monthly reports for the client business groups
Explore and adopt changing technology in preparation for, and to accommodate evolving company needs
Qualification
Required
Must be at least 18 years of age
Must have a reliable means of communication
Must have a reliable means of transportation (public or private)
Must have the legal right to work in the United States
Must have the ability to speak, read, and write English
Must have a High School Diploma or GED
Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation
Bachelor's degree in Information Technology, Computer Science, Security Systems Management or related field. An equivalent combination of education, certifications, and/or experience may be considered in lieu of a degree
Experience with Lenel OnGuard Access Control Systems, including configuration and troubleshooting, is required
2+ years in team management, supervision, or leadership roles
Proficiency in Microsoft Suite including Teams, SharePoint, Microsoft Outlook, Word, Excel required
Experience in Project Management
Preferred
Experience with Right Crowd Visitor Management is preferred
Experience with Microsoft Power Apps is preferred
Company
Securitas Security Services USA, Inc.
Securitas knows Security. It is our only business.
10001+ employees
H1B Sponsorship
Securitas Security Services USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (5)
2022 (5)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
A
Allan L Cordova
Chief Information Security Officer
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