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Front · 8 hours ago

People Operations Manager

San Francisco, CA

Full-time

Hybrid

Senior Level

6+ years exp

Front is the leading AI-powered customer service platform built for collaboration. They are seeking a People Operations Manager to own key People Ops programs, drive process improvements, and enhance the employee experience.

CollaborationCRMCustomer ServiceSaaSUnified Communications

Growth Opportunities

Responsibilities

Own the US Benefits & Compliance Program: Serve as the in-house expert for all US benefits and leave of absence (LOA) programs. This includes managing open enrollment, vendor relationships, and acting as the escalation point for complex cases. You will also own our compliance reporting, including EEOC, Form 5500s, and state-specific leave filings

Lead Strategic People Operations Projects: Take full ownership of key FY27 initiatives from start to finish. You'll lead projects like our onboarding revamp, implement new L&D programs, and drive process optimization across the employee lifecycle

Manage & Optimize our HR Tech Stack: Serve as a subject matter expert for our People technology, including our HRIS (BambooHR) and platforms like Lattice, Sana, and Sparrow. You'll ensure data integrity, build reports, and continuously optimize workflows

Be the SF-Office Partner: Act as the trusted, on-site People Ops point of contact for employees and managers in our SF HQ, providing policy guidance, resolving issues, and fostering a strong in-office connection

Drive Lifecycle Operations: Manage and improve our core People processes—including onboarding, off-boarding, and internal mobility—to ensure every step is seamless, compliant, and human-first

Partner Across Teams: Collaborate closely with Payroll, Finance, IT, and Talent Acquisition to ensure accurate data flow and smooth handoffs for all employee changes

Qualification

US benefits expertiseCompliance managementHRIS proficiencyStakeholder managementProject managementProcess improvementHands-on executionCollaboration skills

Required

6+ years of experience in People Operations or as an HR Generalist, ideally in a fast-paced Global SaaS or scaling tech company

Demonstrated expertise in US benefits and state-specific leave laws (e.g., CA, NY, CO). Must have hands-on experience managing open enrollment and complex LOA cases

Proven experience managing compliance filings, including EEOC, 5500s, and various state reports

A track record of personally leading and delivering projects with autonomy. You can provide specific examples of process improvements, system implementations, or program rollouts you owned from start to finish

Strong HR tech-stack proficiency. Experience as an admin for an HRIS (BambooHR, Workday, etc.) is required. Familiarity with Lattice (performance/engagement) and Sparrow (leave management) is a significant plus

Excellent stakeholder management skills and the ability to build trust with everyone from new hires to executives

A 'roll-up-your-sleeves' mindset, comfortable with both high-level strategy and hands-on execution