NEOGOV · 2 months ago
Public Safety Communicator Trainee (911 Dispatcher Trainee)
CA 95020, CA
Full-time
Onsite
New Grad, Entry Level
$7,029.50/mo - $9,891.17/moNEOGOV is seeking a Public Safety Communicator Trainee for the City of Gilroy Police Department. This full-time position is trained to become a Public Safety Communicator, responsible for providing 24-hour emergency communication response for police, fire, and medical calls, while maintaining professionalism under pressure.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receive telephone complaints concerning crimes, fires, medical emergencies, public works calls, and other requests
Promptly and courteously obtain pertinent information regarding the calls for service utilizing proper radio/telephone etiquette
Determine the priority and promptly dispatches appropriate Police, Fire and other units
Maintain complete and accurate written/typed records of all calls for service and all pertinent radio transmissions
Operate teletype, computer and recording equipment and performs minor daily maintenance of equipment
Maintain up-to-date operating manuals, procedure manuals and training guides
Process requests for warrants and record checks on persons and property. Interpret information to be returned
Make computer entries
Participate in training programs and utilizes acquired knowledge
Perform other related work as required
Qualification
Required
Graduation from high school or the equivalent (ie. GED)
Must successfully complete the City of Gilroy Public Safety Communicator training program in six to twelve months from date of hire
Must obtain a State of California POST Dispatching Certificate within one year from date of hire
Computer keyboarding at the rate of 35 net words per minute
Possess and maintain a valid California Driver License and a safe driving record necessary to operate assigned vehicle(s)
Pass a post-offer psychological Evaluation and a medical examination, which includes a drug test
Pass a POST background investigation, which includes a polygraph examination, an extensive Department of Justice criminal record check, and an FBI clearance
Must be willing to work weekends, various shifts, and holidays
Preferred
Prior 911 dispatching experience is not required. Any prior work experience or volunteer experience with a public safety agency is helpful
Prefer non-tobacco user
Prefer bilingual (English/Spanish)
A cover letter expressing your interest in this specific position with the City of Gilroy Police Department
A detailed resume that highlights your related skills and experience
A certificated typing/keyboarding certificate showing a typing/keyboarding speed of at least 35wpm
Benefits
6.6% Holiday Pay in lieu of holidays off.
5% Bilingual Pay for verbal fluency in Spanish/English
$41.67 per month uniform allowance
Health Allowance and Flexible Benefits Plan
A term life insurance policy equal to $100,000 as of July 1, 2017 per MOU, long-term disability plan, and an employee assistance plan are currently provided at City expense.
The City currently offers the PERS 2.5% at 55 pension plan for "classic" members and 2% at 62 for "new" members.
Annual vacation ranges from two to four weeks per year, based on years of City of Gilroy service.
Employees accrue eight hours of sick leave each month.
Employees receive 20 hours of personal leave time in July of each fiscal year which must be used during the fiscal year.
Dependent upon assigned work hours, shift differential pay may apply.
Employees who are bilingual in Spanish/English may receive 5% bilingual pay following testing.
Employees receive a monthly uniform allowance of $41.67 towards the purchase of required uniforms, and newly hired employees receive an initial uniform allowance of $250.00.
Employees participate in Medicare (1.45% for both the employer and employee) as this is a mandated federal program.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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