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V2X Inc · 5 months ago

Journeyman Network Operations Technician

Colorado Springs, CO

Full-time

Onsite

Mid, Senior Level

5+ years exp

V2X Inc is a company that builds smart solutions designed to integrate physical and digital infrastructure. As a Journeyman Network Operations Technician, you will provide operational support for network infrastructure, ensuring secure and stable connectivity while monitoring network health and responding to incidents.

CommercialLogisticsTrainingTransportation

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Multi-disciplined network technician with experience observing legacy network behavior and comparing against baseline performance

Creates and responds to incident tickets and performs network triage per SOPs and knowledge articles

Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications

Analyzes, troubleshoots, and resolves issues with IT infrastructure, including user systems, servers, storage, and network connectivity

Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users

Apply security patches and operating system upgrades to ensure the security and integrity of the technical environment

Supports new infrastructure projects

Maintains all configuration documentation for assigned infrastructure

Performs system patching and IAVA patches to network routers and switches

Performs Cisco or equivalent and software upgrades

Develops and updates configuration templates for switch and router installs

Applies configuration templates for initial switch and router installs

Troubleshoot systems document failures and accessibility problems within the network to our services

Monitors network performance against current outages

Develops and leverages network TTPs and SOPs to close tickets

Provides training as required on network operations TTPs and SOPs

Supports engineering designs data calls

Supports new / enhanced network implementation, installation, and technical refresh projects within a site or locale

Works independently with some supervision. Performs Network ticket resolution

Uses administrative access to the network to stage new switches, router

Uses administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems

Routes Service Requests to the appropriate organization required for incident resolution

Performs root cause analyses

Qualification

Network OperationsCiscoIAT III certificationITIL v3CCNANetwork troubleshootingCommunication skillsInterpersonal skills

Required

Technical BA / BS Degree; Or High School Diploma or Associate Degree

IAT III baseline certification (CASP CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH)

5 years with BA / BS Degree; Or Minimum of 7 years of experience as a Network Operations Technician for large, complex programs / systems in a Network Operations Center environment with a High School or Associate Degree

Experience supporting DoD projects, specifically network modernization projects

This position requires an active Department of Defense (DoD) TS-SCI (Tier 5) level clearance

Demonstrates excellent communication and interpersonal skills with the ability to work effectively with their team and customers

Preferred

ITIL v3; CCNA; Juniper

Company

V2X Inc

V2X is a leading provider of critical mission solutions and support to defense clients globally, formed by the 2022 Merger of Vectrus and Vertex to build on more than 120 combined years of successful mission support.

Founded in 2016

Mclean, Virginia, USA

10001+ employees