ofi · 2 months ago
Salesforce Functional Lead, Service and Innovation
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$68K/yr - $91K/yr
5+ years expofi is a global leader in food & beverage ingredients, pioneering consumer trends to provide manufacturers with delightful products. The Salesforce CRM Functional Lead will lead the functional aspects of Salesforce initiatives, collaborating with clients and technical teams to design and implement effective solutions.
CoffeeFood and Beverage
Responsibilities
Build and maintain strong relationships with clients and stakeholders, serving as the primary point of contact for functional aspects of Salesforce Sales and Experience projects
Conduct workshops and interviews to capture user stories, business processes, and system integration requirements
Design and document functional solutions that address business requirements and align with best practices on the Salesforce platform
Collaborate with technical teams to translate functional requirements into technical specifications
Provide guidance and support to the development team, clarifying requirements and ensuring alignment with functional specifications
Develop training materials and conduct user training sessions to ensure users understand and adopt Salesforce CRM features and functionalities
Provide ongoing support and guidance to users, addressing their queries and issues related to Salesforce usage
Conduct functional testing to validate that Salesforce solutions meet business requirements and functional specifications
Collaborate with testing teams to ensure comprehensive test coverage, including user acceptance testing (UAT)
Create and maintain comprehensive functional documentation, including business requirements documents, process flow diagrams, and user guides
Document best practices and guidelines for Salesforce CRM configuration and usage
Qualification
Required
Bachelor's degree in Business, Information Technology, or related field
Salesforce Administrator certification required; additional certifications such as Salesforce Advanced Administrator or Sales Cloud Consultant are a plus
Experience with Salesforce Manufacturing Cloud
Proven experience, 5+ years, in gathering and documenting business requirements for Salesforce CRM projects
Deep understanding of CRM processes and best practices, with the ability to design and optimize workflows, validation rules, and approval processes
Excellent communication and interpersonal skills, with the ability to translate technical concepts into user-friendly language
Experience in conducting user training sessions and providing user support for Salesforce CRM implementations
Familiarity with agile development methodologies and tools
Strong problem-solving abilities and attention to detail
Benefits
Performance-based Bonuses: Discretionary bonus rewarding company performance as well as your contributions and impact, •for eligible roles.•
Comprehensive & Affordable Benefits: Coverage for you •(and your eligible dependents)• with plans designed for peace of mind and savings for the future.
A Culture of Well-being: Paid Volunteer time off, access to events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being for you and your family.
Family Support: Paid parental leave, Fertility benefits and lactation support, including milk shipping for traveling employees.
Vacation time from Day 1 – Your time off starts accruing immediately, growing with your tenure.
Paid Sick Leave – Rest, recover, and return strong – with paid sick leave on ofi.
Company Paid Holidays – ofi values work-life balance and the importance of celebrating life’s special moments.
401K Match on Day 1 – Invest in your future with our competitive retirement savings program.
Career Growth & Learning – Join a company committed to developing talent, fostering innovation, and creating meaningful opportunities.
Company
ofi
ofi is a naturally beneficial ingredients and solutions for food and beverages It is a sub-organization of OLAM International.
10001+ employees
H1B Sponsorship
ofi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (13)
2022 (5)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$4.28B2024-06-26Debt Financing· $1.8B
2024-03-12Debt Financing· $500M
2022-08-30Debt Financing· $1.98B
Leadership Team
Tejinder Singh Saraon
Chief Executive Officer, cocoa platform
Recent News
Food Business News
2025-12-12
2025-08-14
Company data provided by crunchbase