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Staffmark Group · 2 months ago

Customer Service Agent, Air Export (Japanese Accounts-Focused)

South San Francisco, CA

Full-time

Onsite

Entry Level

$23/hr - $25/hr

1+ years exp

Staffmark is a company in the Freight Forwarding and Global Logistics industry, seeking a Customer Service Agent focused on Japanese accounts. The role involves providing exceptional customer service throughout the air export process, managing inquiries, resolving issues, and ensuring timely delivery of goods.

Professional ServicesRecruitingStaffing Agency

Diversity & Inclusion

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and in-person

Build and maintain strong customer relationships

Proactively communicate shipment updates and any potential delays to customers

Resolve customer issues and complaints effectively and efficiently

Identify and address customer concerns and provide solutions to improve customer satisfaction

Track and monitor air shipments from origin to destination

Coordinate with overseas agents, carriers, and airlines to ensure timely and accurate delivery of goods

Prepare and review air waybills, invoices, and other necessary documentation

Assist with the resolution of operational issues and delays

Monitor shipment progress and proactively address any potential problems

Participate in team meetings and training sessions

Assist with other department projects as needed

Stay updated on industry regulations, procedures, and best practices

Qualification

Air export logisticsFreight forwarding softwareBusiness Level JapaneseMicrosoft Office SuiteCommunication skillsProblem-solving skillsAttention to detailTeamwork