Don's Appliances · 2 months ago
Appliance Technician Trainer
Pittsburgh, PA
Full-time
Onsite
Senior Level
5+ years expDon's Appliances is a company that specializes in appliance repair and training. They are seeking an Appliance Technician Trainer who will be responsible for developing and delivering training programs to enhance the skills and safety compliance of appliance technicians.
Retail
Responsibilities
Design, plan, and deliver comprehensive training programs for new hires, apprentices, and experienced technicians
Conduct classroom and hands-on sessions focused on appliance diagnostics, repair procedures, and maintenance
Assist with coordinating manufacturer-sponsored training and certification programs in collaboration with internal leadership
Support the development of defined career paths from apprentices to senior technicians
Provide field ride-alongs, coaching, and mentorship to technicians requiring additional guidance or performance improvement
Reinforce company safety policies and promote compliance with EPA, OSHA, and manufacturer servicing standards
Evaluate technician performance and identify skill gaps through ride-alongs, shop assessments, and manager feedback
Maintain training documentation, reference materials, and technical assessment
Promote professionalism, effective customer communication, and adherence to company service standards
Recommend process improvements to enhance service quality, productivity, and overall customer satisfaction
Assist technicians on service calls that present teachable moments and opportunities for skill development
Other tasks and duties to support the success of the Company and Service Department
Qualification
Required
High school diploma or equivalent
Minimum of five (5) years of experience as a factory-trained appliance technician
Strong knowledge of appliance repair processes and procedures, with experience mentoring and guiding junior technicians
Demonstrated expertise in diagnosing and repairing major residential appliances
Excellent teamwork skills with a collaborative approach to supporting colleagues
Organized, patient, and detail-oriented with a focus on technician success
Proficient in communicating clearly, diagnosing problems, and managing conflicts efficiently
Demonstrated ability to maintain high standards of quality, safety, and efficiency across a technical team
Excellent written and verbal communication, presentation and coaching skills, with the ability to explain complex technical concepts in an easy-to-understand manner
Adaptability and willingness to stay updated on new technologies, appliance models, and repair techniques
Ability to interpret schematics, service manuals, and technical data
Proficiency in Microsoft Office Suite, EPASS, and manufacturer training portals
Valid driver's license
Preferred
Prior experience leading, mentoring, or training technicians
Company
Don's Appliances
Founded in 1971 and headquartered in Robinson Township, Pennsylvania, Don’s Appliances is the regions largest independent appliance retailer selling, servicing, delivering and installing more than 40 major brands.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Hillebrand
Principal/Partner
Terry Hillebrand
Principal/Partner
Company data provided by crunchbase