BD · 3 months ago
Senior Field Service Technician (Charleston, South Carolina)
USA - North Carolina - Charlotte
Full-time
Onsite
Senior Level
7+ years expBD is one of the largest global medical technology companies in the world, advancing the world of health™. The BD Diagnostic Team is seeking a field based Automation Service Engineer to provide on-site support at various customer locations throughout the Charleston SC region, managing customer relationships and providing technical support for laboratory automation systems.
Health CareMedical DeviceTechnical Support
Responsibilities
Onsite support for install and service of sophisticated diagnostic laboratory automation instrumentation with minimal direct supervision. Responds to emergency customer requests via dispatch by the Technical Service Center and finish the work you're doing in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards
Provide clear, timely, and effective communications to customers about service expectations, estimated time of arrival, status of ongoing service activities, and service follow-up calls in support of BD Customer Experience (#CX) initiatives
Work independently diagnosing and solving problems with schematics, diagrams, service manuals and other user documentation. Applying troubleshooting techniques and analytical thinking skills to diagnose hardware/software issue, determine corrective action, and complete system repair. Upgrading systems to enable compatible software on all computers
Play an active role in the maintenance and implementation of service documentation, while regularly providing feedback to assist with improving efficiency of documentation within lab automation field service organization
Complete service documentation as required, or as requested by other business functions, in accordance with current GMP requirements
Report and document all customer complaints in appropriate systems of record for resolution and investigation with 48hours of notification
Provide on-call support per published schedules, or on short-notice, as required in support of business needs
Adhering to current regulatory requirements to include, but not limited to, HIPAA, OSHA, and FDA
Must participate in vendor credentialing programs and complete the vendor credentialing requirements to gain and maintain access to customer facilities
Qualification
Required
High School diploma plus 7+ years proven experience in a technical field demonstrating installation, maintenance, and troubleshooting of highly sophisticated instrumentation
Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards
Strong understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics
Intermediate understanding of computer software operating systems and the ability to speak with customer's information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance
Proficient in performing software installations and upgrades
Must be available for work on call as needed and be flexible to meet business needs traveling to various US Customer locations
Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs
Able to lift up to 30lbs frequently and up to 70lbs infrequently, Able to push/pull materials up to 100lbs
Able to handle standing, bending and stooping over a prolonged period of time (up to 10 hours)
Adhere to all PPE (Personal Protective Equipment) standards/guidelines required by company policy
Preferred
Bachelors of Science Degree in a technical field of study, preferred fields: Electrical/Electronics/Informatics/Mechatronics and BioMedical
Knowledge of Lab Information Systems (LIS) and database management
Expertise in Robotics
A+, Microsoft or Cisco accreditation
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Richard Byrd
Executive Vice President and President of the BD Interventional Segment
Recent News
EIN Presswire
2026-01-09
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