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T-Mobile · 2 months ago

Retail Customer Experience Associate

Loves Park, IL

Full-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

0+ years exp

T-Mobile is a leading wireless provider, and they are seeking a Retail Customer Experience Associate to enhance customer interactions in their retail environment. This role involves delivering exceptional customer service, driving sales, and maintaining store operations while building relationships with customers and colleagues.

InternetMobileTelecommunicationsWireless

H1B Sponsor Likely

Responsibilities

Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs

Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics

Builds relationships with TCC Wireless employees and customers across all channels of the business

Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards

Ensures compliance with all company policies and procedures

Maintains store appearance, back room, restrooms and individual work area according to the retail store standards

Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades

RSR is responsible for achieving assigned performance metrics

Qualification

Customer serviceSales experienceRetail experienceCommunication skillsEmpathyProblem solvingTeam collaboration

Required

High School Diploma or GED

Minimum 6 months experience in retail and/or sales with a strong customer focus

Legally authorized to work in the United States

Ability to work nights, weekends, and holidays in a retail environment

Professional, energetic, honest, patient and empathetic

Ability to problem solve, analyze results, plan for the future, and make good decisions

Excellent written, verbal and interpersonal communications skills

Reliable transportation

Must be able to stand for long periods of time on the sales floor

Must be able to move and/or lift up to 25 pounds

Benefits

Aflac Insurance

401k match

Phone service discounts

Development and growth opportunities

401(k)

Dental insurance

Health insurance

Vision insurance

Company

T-Mobile

Glassdoor3.7

T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.

Founded in 1994

Bellevue, Washington, USA

10001+ employees

https://www.t-mobile.com

H1B Sponsorship

T-Mobile has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (533)

2024 (457)

2023 (433)

2022 (674)

2021 (522)

2020 (320)

Funding

Current Stage

Public Company

Total Funding

$17.37B

2026-01-05Post Ipo Debt· $2B

2025-10-06Post Ipo Debt· $2.8B

2024-09-23Post Ipo Debt· $2.5B

Leadership Team

John Saw

President of Technology, Chief Technology Officer

Peter Osvaldik

EVP & CFO