Tesla · 3 months ago
Voice & Contact Center Sr. Engineer, Telephony
Fremont, CA
Full-time
Onsite
Senior Level
$133K/yr - $356K/yr
5+ years expTesla is a fast-paced company seeking a Voice and Contact Center Senior Engineer responsible for designing, implementing, and supporting contact center technologies. The role involves collaborating with various teams to enhance customer and agent experiences through technical solutions and standards.
AutomotiveElectric VehicleEnergyManufacturingRenewable EnergyTransportation
Responsibilities
Partner closely with customer facing contact center teams to develop and implement technical solutions
Develop and deploy contact center technical standards across all call center locations globally
Perform as a subject matter expert in complex, multi-phase platform migration
Identify opportunities to leverage existing technology solutions to improve customer and agent experiences
Identify and advocate for new technical solutions that solve critical business problems
Design and documentation of technical solutions, including architectural documents, engineering design documents and operational documentation
Serve as Tech Lead on the UC Operations team
Mentor and develop team members on contact center technologies
Develop standard operating procedures for support of technical solutions
Ensure adequate system capacity to support business growth projections
Qualification
Required
5+ years designing and deploying complex contact center solutions leveraging Avaya platforms and technologies
Demonstrated knowledge of Avaya Product Suite, and other API/Event Based Contact Center Platforms
Experience with large-scale, multi-phased migrations
Strong understanding of supporting and troubleshooting complex, global VOIP deployments including SBCs, SIP trunking and multiple carriers
Demonstrated experience in troubleshooting complex technology issues across various technologies
Strong analytical background with focus on developing data-driven solutions
Strong interpersonal and communications skills with the ability to communicate complex technology into business terminology
Design solutions that balance both customer's needs and IT's technology roadmap
Ability to work in a fast-paced and dynamic environment that can quickly change direction
Exposure to Voice and Contact Center Automation Tools
Benefits
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Company
Tesla
Tesla is an electric vehicle and clean energy company that provides electric cars, solar, and renewable energy solutions.
10001+ employees
H1B Sponsorship
Tesla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2796)
2024 (2113)
2023 (1304)
2022 (1227)
2021 (1102)
2020 (723)
Funding
Current Stage
Public CompanyTotal Funding
$20.12BKey Investors
Societe GeneraleEuropean UnionPennDOT
2024-10-05Post Ipo Debt· $783M
2023-09-13Grant· $159.6M
2023-08-15Grant· $0.23M
Leadership Team
Vaibhav Taneja
Chief Financial Officer
Tom Zhu
SVP of Automotive
Recent News
2026-01-12
2026-01-12
2026-01-12
Company data provided by crunchbase