LangChain · 3 months ago
Senior Technical Support Engineer
United States
Full-time
Remote
Mid, Senior Level
$130K/yr - $170K/yr
4+ years expLangChain is a company focused on making intelligent agents ubiquitous and helping developers build AI applications. They are seeking a Senior Technical Support Engineer to provide exceptional customer support for technical users, assist in debugging production applications, and define the standards for technical support in modern AI platforms.
Agentic AIArtificial Intelligence (AI)DatabaseDeveloper APIsGenerative AI
Responsibilities
Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues
Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs
Partner with Deployed Engineering to support critical enterprise customers
Build and refine internal tooling, diagnostics, and runbooks for complex issue triage
Lead post-mortems for critical incidents and feed learnings back into product and documentation
Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement
Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support
Mentor and coach other support engineers
Qualification
Required
4+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms)
Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks
Programming experience with Python
Hands-on knowledge of Kubernetes and Docker
Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers)
Experience supporting enterprise customers and collaborating with engineering on complex escalations
A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection
High ownership — want to do what's best for the customer and the company and are relentlessly results oriented
Preferred
TypeScript experience
Benefits
Competitive salary and equity stake for role and stage of company.
Commensurate with experience.
Company
LangChain
LangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents.
51-200 employees
H1B Sponsorship
LangChain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
Funding
Current Stage
Growth StageTotal Funding
$160MKey Investors
IVPSequoia CapitalBenchmark
2025-10-20Series B· $125M
2024-02-15Series A· $25M
2023-03-21Seed· $10M
Leadership Team
Harrison Chase
Co-Founder and CEO
Ankush Gola
Co-Founder
Recent News
Dynamic Business
2026-01-20
2025-12-11
2025-12-05
Company data provided by crunchbase