Harvey · 5 hours ago
Scaled Customer Success Leader
United States
Full-time
Remote
Senior Level
$221K/yr - $299K/yr
6+ years expHarvey is transforming how legal and professional services operate through advanced AI and a robust platform. The Scaled Customer Success Leader will lead a team to enhance customer engagement and outcomes, focusing on building scalable strategies and optimizing processes.
Artificial Intelligence (AI)Information TechnologyLegalLegal Tech
Responsibilities
Lead, coach, and develop a team of Scaled Customer Success Managers focused on driving product adoption, retention, and customer outcomes across a high-volume customer segment
Design and refine scalable engagement models that leverage automation, digital programs, and data insights to deliver meaningful customer experiences
Collaborate cross-functionally with Sales, Product, Marketing, and Operations to ensure seamless customer journeys and maximize value realization
Implement processes and success playbooks that enable efficient account coverage and proactive customer management
Analyze customer health metrics and feedback to identify trends, risks, and opportunities for continuous improvement
Foster a culture of learning, collaboration, and operational excellence within the scaled success team
Qualification
Required
6+ years of experience in Customer Success, Account Management, or related client-facing roles, with at least 3+ years in a leadership or mentorship capacity
Experience managing scaled, digital, or tech-touch success programs in SaaS, AI, legal, or other technology sectors
Strong operational mindset and comfort with systems, automation tools, and data-driven decision-making
Ability to coach and support developing CSMs, helping them build confidence, consistency, and customer impact
Excellent communication and collaboration skills with the ability to work cross-functionally and influence without authority
Preferred
Background in law or experience in the legal technology sector
Previous experience in consulting or professional services firms
Experience working with or supporting large financial institutions or asset managers
Company
Harvey
Harvey provides AI-driven tools to assist legal professionals with research, document review, and contract analysis.
501-1000 employees
H1B Sponsorship
Harvey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (6)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$1.02BKey Investors
Andreessen HorowitzEQT GrowthSequoia Capital
2025-10-30Series F· $160M
2025-10-06Series E· $59M
2025-06-23Series E· $300M
Leadership Team
Winston Weinberg
CEO & Co-Founder
Gabe Pereyra
President & Co-Founder
Recent News
Indian Express
2025-12-31
2025-12-25
Company data provided by crunchbase