Magic Patterns · 2 months ago
Account Manager / Customer Success
United States
Full-time
Remote
Entry, Mid Level
2+ years expMagic Patterns is a startup focused on reinventing how software is built, helping product teams transition from idea to production. As an Account Manager / Customer Success, you will provide onboarding and implementation support, collaborate with engineering teams, and ensure customer success through various technical and consultative responsibilities.
Artificial Intelligence (AI)Document ManagementInformation TechnologySoftware
No H1B
Responsibilities
Offer onboarding, implementation, and adoption support for customers
Deliver product integration consultation and post-sale Enterprise guidance to enable seamless technical implementations
Support completion of security questionnaires in a cross functional team
Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems
Collaborate with engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Build technical documentation, best practices guides, and enablement materials to scale customer success efforts
Work together with founder and account executives to ensure comprehensive customer success
Qualification
Required
2+ years experience in B2B SaaS
Prior experience at an early-stage AI company (Seed to Series C preferred)
Strong technical and design fluency—you've worked with software teams before, and you can comfortably explain component libraries
Comfortable in ambiguity—you know how to build structure in a fast-moving, zero-to-one environment
Entrepreneurial spirit and first principles thinking
Preferred
You have used tools like Magic Patterns before
You know how to code
Experience with bottoms-up adoption funnels and PLG
Previous founder, early operator, or first customer success hire
Benefits
Rapid career growth at one of the fastest growing Series A companies
Competitive salary and equity package
15 days off PTO
Health, dental, and vision coverage
Fun team offsites and events — we went to Mexico last year!
Company
Magic Patterns
Magic Patterns aids software teams in prototyping with AI, offering design tools and export options to React and Figma.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$6MKey Investors
Standard Capital
2025-11-11Series A· $6M
Leadership Team
Alexander Danilowicz
Co-Founder
Teddy Ni
Co-Founder
Recent News
2025-08-03
Company data provided by crunchbase