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FUSE3 · 2 months ago

MSP Remote/Onsite IT Service Technician

Concord, CA

Full-time

Onsite

Mid, Senior Level

$26/hr - $39/hr

3+ years exp

FUSE3 is a Managed Service Provider based in the Sacramento region, dedicated to solving problems for small to mid-size businesses. They are seeking a Remote/Onsite IT Technician to provide support in the Bay Area, with responsibilities including on-site client support, workstation setup, helpdesk ticket management, and mentoring less experienced staff.

Cloud ComputingConsultingInformation TechnologySecurityVirtualization

Responsibilities

On-site Support for Clients in the Bay Area, including Concord, Antioch, Richmond, and Livermore

End User Adds and Disables

Workstation setup and deployment

Helpdesk Tickets

Working with end users and workstations

General Troubleshooting

Email Security Support

Perform file-level restores

Escalations from Service Tech 1

VoIP Admin (System\Call flow)

Administrative Tasks

Accurate timekeeping on all tickets

Answering Phones

Triage incoming support emails

Create and maintain technical documentation

Maintain accurate device inventory

Ensure devices are removed from various portals when decommissioned

Working with servers, systems, and services

Line-of-business apps, like Sage or QuickBooks

General server updates

Perform network startup and shutdown procedures

Microsoft 365 Administration

Entra ID

Exchange

Intune

Assist in a variety of IT projects

Mentor less experienced technical support staff

Qualification

Windows PC troubleshootingMicrosoft 365 AdministrationVoIP AdministrationActive DirectoryNetwork connectivitySonicWallSophosConnectWiseCustomer serviceTechnical documentationTeam playerCommunication skills