A.C.Coy Company ยท 2 months ago
Telecommunications Specialist (Hybrid)
US-NC-Raleigh
Full-time
Hybrid
Mid Level
3+ years expA.C.Coy Company is seeking a Telecommunications Specialist to provide technical support for various network initiatives for a US Government client. The role involves administering network service requests, coordinating installations, performing data analysis, and managing vendor relationships.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software
Schedule and coordinate network service installations based on project specifications
Report and track daily tasks in Excel spreadsheets
Work on ServiceNow tickets
Perform data analysis, capture, and review of metrics, and provide management reports as requested
Manage extraction of data from ServiceNow to create next-day reports of outages
Coordinate new upgrades and enhancements
Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects
Responsible for the ordering, tracking, and overall coordination required for circuit installations
Support and work with vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls
Use provisioning tools to process customer service orders and activate service
Understand all allied vendors and systems and processes from order submission to completion & troubleshooting
Maintain a keen understanding of all vendors SLAs
Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes
Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time
Qualification
Required
Associate Degree and 3+ years of IT work experience; or an additional 2 years of work experience can be substituted for the degree
3+ years of applicable network experience and support
Strong knowledge of SD-WAN, data circuits and network troubleshooting
Experience with ServiceNow
Proficiency with MS Office Suite, especially Excel and Teams
Trouble shooting knowledge of router, switch and modem connections and setup
Remote connections using VPN, Putty and or SSH
Strong customer service experience as you will be instrumental in establishing customer relationships
Must be flexible and willing to work on-call, overnights and weekends as needed
Excellent organizational and communication skills
Must be able to obtain Public Trust Clearance
All candidates must be a US Citizen or have permanent residence status (Green Card)
Candidate must have lived in the United States for the past 5 years
Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded
Preferred
Prior T2 network support experience is a plus
Company
A.C.Coy Company
The A.C.Coy Company is a national staffing and consulting firm.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase