Brown University · 3 months ago
Financial Counselor
Newport Hospital
Full-time
Onsite
New Grad, Entry Level
$18.66/hr - $30.77/hrBrown University Health is dedicated to providing compassionate care and is seeking a Financial Counselor to assist patients with financial inquiries. The role involves interviewing patients, verifying insurance coverage, and establishing payment arrangements to ensure maximum reimbursement for hospital services.
EducationHigher EducationUniversities
Responsibilities
Demonstrates understanding of Hospital's Mission, Vision and Values
Demonstrates understanding of job description, performance expectations, and competency assessment plan
Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to our Customer Service Standards
Complies with department and hospital policies and procedures
Reviews policies and procedures
Reviews Employee Handbook
Completes mandatory safety management education (hospital-wide, department-specific, job-specific)
Participates in departmental and/or interdepartmental quality improvement activities
Reviews and analyzes all pre-admission, admission and outpatient account data daily to determine each patient's financial status
Contacts patients, employers and insurance companies as indicated to verify insurance coverage, patient balance responsibilities and determines eligibility for assistance
Meets with patients and/or their families to obtain needed third party billing forms, signatures of financial responsibility, collects private room balances, insurance co-payments and deductibles due
Reviews the scope, type and terms of health insurance contracts with patients and their families, utilizing the Hospital's financial policy to determine the adequacy of the coverage
Determines selected patients' eligibility for the Uncompensated Care and Bed Fund Programs by gathering the appropriate eligibility information to expedite approval or denial of assistance with the specified time frames of these programs
Processes applications for Uncompensated Care according to the Federal Register regulations
Refers patients in need of financial assistance to various state, federal and other agencies and, when necessary, completes application, obtains all required documents and files with the appropriate agency
Provides information to these agencies relative to the financial obligation of the patient, as requested
Initiates applications for catastrophic health insurance programs as appropriate
Follows up with patients who are rejected for assistance to discuss and arrange alternative reimbursement options before discharge from the Hospital
Negotiates payment schedules with patient and re-negotiates these schedules, as necessary, to accommodate changes in the patient's financial condition
Initiates promissory notes and promissory note payment arrangements and obtains proper signatures on the notes
Refers appropriate patients to selected banks to obtain loans for payment of Hospital services
Utilizes a current and comprehensive knowledge of the Newport Hospital charge and rate schedule to establish adequate and firm payment arrangements
Implements Newport Hospital's financial policies to maximize collections and decrease bad debts
Develops and maintains effective working relationships with local physicians, their office staffs, and other Hospital departments to ensure mutual understanding and acceptance of the Hospital's financial policies and to correct errors and clarify misunderstandings
Notifies other Hospital departments of reimbursement requirements relative to each individual patient account, as appropriate
Coordinates reporting of such information to the insurance carrier, being mindful of patients' rights while ensuring maximum reimbursement from third party payers
Documents all pertinent patient account information in the patient account notes regarding the scope of insurance coverage, billing instructions, prior payment listing, and patients' plans for payment of balances due
Revises and updates all patient demographic and/or insurance information in both Registration and Financial computer systems to ensure the continued accuracy of patient account data
Arranges inter-bank transfers of funds for patient payments including the wiring of monies from banks outside of the United States
Schedules patient's family interviews for discussion of limitations of coverage or payment denial issues at the convenience of the family, including hours beyond the regular scheduled business day
Obtains additional information as needed from the patient and/or his/her representative to ensure the timely filing of a Hospital lien, where a third party may be held liable for a patient's injury
Prepares a status report monthly which includes inpatients hospitalized over 30 days or whose balances exceed $15,000
Researches and resolves billing questions from walk-in patients, with the assistance of corporate customer service staff and Pre-collect company whenever needed
Safeguards the confidentiality of all private information pertaining to patients
Assists in the maintenance of a safe and secure environment for patients, employees and visitors by immediately reporting unsafe or questionable conditions, people, situations or Hospital security violations to the Registration Manager of the Security Guard on duty
Qualification
Required
High school education
Advanced knowledge of third-party reimbursement
Knowledge of state and federal programs for the needy
Excellent communication skills
Basic knowledge of the registration process
Company
Brown University
Brown University is an Ivy League research university that provides undergraduate and graduate programs. It is a sub-organization of Brown University Health.
Founded in 1764
1001-5000 employees
H1B Sponsorship
Brown University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (84)
2023 (100)
2022 (73)
2021 (56)
2020 (40)
Funding
Current Stage
Late StageTotal Funding
$860.76MKey Investors
RI Life Science HubNASADepartment of Energy & Environment
2025-07-28Debt Financing· $500M
2025-04-11Debt Financing· $300M
2024-08-08Grant· $0.01M
Leadership Team
Sylvia R. Carey-Butler
VP for institutional equity and diversity
Diane Lipscombe
Professor of Neuroscience
Recent News
2026-01-16
2025-12-30
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