Customer.io · 1 month ago
Senior GTM Operations Analyst
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $110K/yr
5+ years expCustomer.io is a platform that enables over 8,000 companies to send billions of automated communications daily. They are seeking a Senior GTM Operations Analyst to drive strategy and optimization of revenue systems, ensuring effective support for revenue processes and collaboration across various teams.
Digital MediaProduct SearchSaaSSoftware
Responsibilities
Own the strategic planning, implementation, and management of key revenue systems, particularly Salesforce, ensuring alignment with overall business objectives
Design, document, and optimize critical revenue processes within systems, ensuring operational excellence and scalability
Manage complex cross-functional projects involving Sales, Marketing, Customer Success, and IT teams, delivering impactful solutions with clear communication and meticulous project management
Proactively identify and implement system improvements, automation opportunities, and innovative solutions that enhance productivity and effectiveness
Act as the key liaison between GTM Operations and IT, ensuring system integrations and workflows meet evolving business needs
Conduct regular system audits, analyze data quality, and ensure compliance with defined processes and standards
Develop and maintain comprehensive system documentation, standard operating procedures (SOPs), and training materials to support revenue teams
Provide strategic input and collaborate closely with RevOps and business leadership to align systems initiatives with broader revenue objectives
Qualification
Required
5+ years of experience in Revenue Operations, Revenue Systems, Sales Operations, or similar system-focused roles (Ideally at a B2B SaaS company)
Deep expertise in Salesforce administration, including Lightning UX, automation flows, reporting, and integrations
Extensive understanding of GTM processes including lead management, sales funnel optimization, and territory planning
Proven track record managing complex CRM implementations, integrations, and cross-functional projects
Strong analytical capabilities, with a strategic mindset able to translate business needs into actionable system improvements
Hands-on experience with additional revenue tools such as marketing automation platforms, Salesloft, LinkedSquares, RevenueHero, Gong, or similar
Proactive, ownership-oriented, and highly organized with excellent problem-solving skills and attention to detail
Experienced in change management, system training, and enablement practices
Ability to effectively prioritize, manage deadlines, and adapt quickly within a fast-paced environment
Results-oriented, able to align complex systems objectives with clear, actionable strategies
Available for collaborative work within US EST/CST time zones for at least 4 hours per day
Preferred
Highly self-motivated with a passion for software, automation, integration, and continuous learning
A team-oriented mindset with the ability to work effectively under minimal supervision
Excellent collaboration and stakeholder management skills, comfortable influencing and partnering across all levels of an organization
Proficiency with project management and documentation tools such as Notion, Linear, and process mapping tools like Figma
Benefits
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
16 weeks paid parental leave.
Unlimited PTO.
Stipends for remote work and wellness.
A professional development budget.
Company
Customer.io
Customer.io enables users to send newsletters to selected segments of customers using their website data.
201-500 employees
H1B Sponsorship
Customer.io has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$9.8MKey Investors
Spectrum EquityOregon Venture Fund
2022-03-08Series A
2021-06-24Equity Crowdfunding· $5M
2017-03-24Seed· $2.9M
Leadership Team
Colin Nederkoorn
Founder & CEO
John Allison
CoFounder, Board Member, CTO Emeritus
Recent News
2025-11-05
SearchEngineLand
2025-11-02
2025-04-10
Company data provided by crunchbase