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Cascade Designs · 2 months ago

Sales Operations and Dealer Services Manager

Reno, NV

Full-time

Onsite

Mid, Senior Level

$85K/yr - $95K/yr

5+ years exp

Cascade Designs Inc is headquartered in Reno, NV, and is known for its outdoor brands like MSR and Therm-a-Rest. The Sales Operations & Dealer Services Manager will lead a team to provide exceptional support to sales reps and dealers, manage pricing and promotional programs, and ensure smooth operation of the B2B system.

Consumer GoodsElectronicsManufacturingOutdoorsProduct Design

Responsibilities

Management of Dealer Services – Serve as the manager of the Dealer Services team (5 people) for day-to-day support, as well as long-term goal setting and performance management. Lead the team to deliver best-in-class service to our sales reps, distributors and dealers. Channels of management include US/Canada Outdoor Specialty, US/Canada Outdoor Key Accounts and Medical channels. (Asia-Pacific and Military channels are managed separately.)

Business-to-Business System Support – Support Director of Sales Operations & Planning to ensure the B2B System (Elastic) is operating smoothly and that dealer and sales rep issues with the system are addressed quickly and to resolution

Pricing & Program Management – Seasonally (Fall/Winter and Spring/Summer) partner with Sales, Product Development and Marketing to deliver, accurately and on schedule, critical selling tools: Price Lists, Product Data Reports and Sales Programs

Digital Catalog – Partner with the Product and Marketing teams to deliver seasonal digital product catalogs; ensure accurate product and pricing information is maintained

Sales Representative Support –Ensure our Dealer Services team receive timely, detailed communications and materials relating to company and product updates, the annual sales calendar, price lists, product samples, sell in materials, clinics, brand, regional and retailer marketing plans

Pricing and Sales Promotions – Manage the creation and implementation of price lists and sales promotions to ensure information distributed to consumers, sales reps, distributors and dealers is accurate and delivered on time

Sales Meetings Working with Sales, Marketing and Product teams to ensure sales meeting presentations are aligned with regional business objectives. Work as part of a dedicated team to ensure that the Sales Meetings are best in class, educational and informative to set our Reps up for success

Trade Shows – Supportwith the brand marketing, creative and sales teams to ensure regional trade show collateral is well planned, on brand and optimized for Sales

Qualification

Sales managementB2B system supportProject managementJD Edwards (JDE)Elastic systemAnalytical skillsMulti-taskingOrganizational skillsCommunication skills

Required

5+ years of sales and service experience, working with dealers, distributors and sales reps (previous outdoor, bike and/or action sports-industry experience a plus)

1 - 3 years of experience managing people

Demonstrated success leading and coordinating sales, promotional and pricing projects listed above

Experience with project management software (Monday.com or other); able to implement project management methodology that involves a range of tools and tactics to drive projects and meet timelines