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SAIC · 2 hours ago

Service Catalog Manager

Scott AFB, IL

Full-time

Onsite

Mid, Senior Level

$40K/yr - $80K/yr

5+ years exp

SAIC is seeking a Service Catalog Manager to support an IT Service Management and User-Centric effort for USTRANSCOM located at Scott Air Force Base in Illinois. The successful candidate will synchronize efforts with the government IT Service Portfolio Manager and produce customer-based information for each defined service, ensuring accurate and accessible offerings within the Service Catalog.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Define and maintain the Service Catalog utilizing government furnished technology

Ensure accuracy, completeness, and accessibility of offerings within the Service Catalog

Support service management processes through coordination with other processes, alignment with business needs, and approved service level agreements

Provide a consistent approach to service offering administration through development and publishing of templates for service data recording

Align task actions for services that can be easily and efficiently developed to meet customer requirements and requests

Coordinate with appropriate stakeholders when a new or changed service is to be deployed to ensure service request and delivery actions are developed in the IT Service Management System of Record

Documents required actions and tasks prior to service implementation ensuring coordination and approval with all required stakeholders is performed and the offering is appropriately scoped

Achieving an overall improvement in the quality of IT service within the imposed design constraints by reducing rework once the services have been transitioned into the live production environment

The contractor shall schedule and document all required meetings and documentation for historical reference for all service offerings regardless of active, inactive, or retired status in support of service offering administration, improvement, and business needs

Qualification

ITIL 4 Foundations certificationServiceNow low-code/no-codeBusiness process modelingAgile methodologiesServiceNow Service Catalog administrationRequirements managementCommunication skillsTeam-oriented collaborationAttention to detail