Brown University · 3 months ago
MG Patient Financial Service Rep
Brown Health Medical Group
Full-time
Onsite
Mid Level
$18.66/hr - $30.77/hr
3+ years expBrown University is seeking a Patient Financial Service Representative to provide quality financial services to patients at Hawthorn Medical Facility. The role involves managing patient financial information, assisting with billing inquiries, and ensuring maximum reimbursement through effective communication and problem resolution.
EducationHigher EducationUniversities
Responsibilities
Review schedule of upcoming patients 3 days prior to scheduled visit. Flagging patients that will potentially need to be directed to business representative area
Contact patients on past due balances when scheduled to be seen at specific site
Counsel patients and families regarding financial issues with insurance and verify eligibility
Be available for patients that experience billing problems, provide appropriate coaching, counseling, direction and resolution. Assist with any questions patients may have and call insurance representative at billing office regarding any issues that deem necessary
Call patients for collection purposes as a segment of the aged trial balance report
Maintain insurance information in system ensuring prompt reimbursement for claims
Work closely with billing office for transfers, re-bills of services and relay findings. Have access to internet for insurance verification, access to the billing segments of Versyss and Versyss passwords
Keep Supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action that may be taken
Project a favorable image of Hawthorn Medical Associates to promote its aims and objectives and enhance public recognition and acceptance of all its areas of endeavor
Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position
Perform other duties and responsibilities as required or requested with prior approval from Director of Patient Business Services
Qualification
Required
Associates degree or equivalent and approximately 3 – 5 years previous third party liability billing experience
Experience in a customer focused organization
Working knowledge of healthcare industry
Knowledge of 3rd party liability billing and collections
Strong interpersonal and communication skills
Self motivated/directed
Organizational skills
Ability to exercise independent judgment based upon established policies, protocol or practices
Ability to provide and support a vision and direction to Hawthorn Medical Associates patients
Company
Brown University
Brown University is an Ivy League research university that provides undergraduate and graduate programs. It is a sub-organization of Brown University Health.
1001-5000 employees
H1B Sponsorship
Brown University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (84)
2023 (100)
2022 (73)
2021 (56)
2020 (40)
Funding
Current Stage
Late StageTotal Funding
$860.76MKey Investors
RI Life Science HubNASADepartment of Energy & Environment
2025-07-28Debt Financing· $500M
2025-04-11Debt Financing· $300M
2024-08-08Grant· $0.01M
Leadership Team
Sylvia R. Carey-Butler
VP for institutional equity and diversity
Diane Lipscombe
Professor of Neuroscience
Recent News
2026-01-16
2025-12-30
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