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Camunda · 2 months ago

Manager, Customer Success - EMEA

United States

Full-time

Remote

Mid, Senior Level

$172K/yr - $278K/yr

6+ years exp

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes. As the Manager of Customer Success, you will lead a team of CSMs to enhance customer retention and drive value through collaboration with various departments.

Enterprise SoftwareInformation TechnologySaaSSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Lead and coach a regional team of Customer Success Managers, fostering a culture of curiosity, ownership, and measurable impact

Drive customer retention and growth by ensuring teams execute structured success planning, value realization, and proactive risk management

Partner with Sales, Product, and Technical Account Management to create seamless, value-driven customer journeys

Translate business insights into coaching opportunities and operational improvements across the CS organization

Champion Camunda’s values by modeling collaboration, transparency, and continuous improvement

Qualification

Customer Success ManagementCoachingTeam LeadershipMentorshipOperational RigorData Quality ManagementGainsightSalesforceCross-functional InfluenceValue RealizationMaturity Assessment FrameworksDigital Transformation Expertise

Required

2+ years of experience in team leadership or people management

6+ years in Customer Success or Strategic Account Management

High operational rigor and attention to data quality, processes, and systems

Experience driving 120+ NRR at a programmatic level

Familiarity with success planning, value realization, and maturity assessment frameworks

Strong coaching and mentorship skills — with the ability to upskill CSMs at various experience levels

Executive presence and experience influencing cross-functional leaders

Experience using Gainsight, Salesforce, and other CS/CRM tooling

Preferred

Domain expertise in automation, orchestration, digital transformation, or adjacent fields

Expertise in our top verticals

Benefits

Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.

In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.

Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and an annual fitness reimbursement.

Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.

Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

Company

Camunda

Glassdoor4.5

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes.

Founded in 2008

Berlin, Berlin, DEU

501-1000 employees

http://www.camunda.com

H1B Sponsorship

Camunda has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2022 (2)