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Duit Holdings, Inc. · 2 months ago

IT Field Support Specialist 2 (25)

Howard County, Maryland, United States

Full-time

Hybrid

Mid Level

4+ years exp

Davis Unlimited Information Technologies, Inc. (DUIT) is one of Inc 5000's fastest growing companies, seeking skilled hardware technicians to join their innovative IT team. The IT Field Support Specialist will provide on-site and remote support for various hardware and software systems, ensuring optimal functionality and user training.

Building MaterialConstructionInfrastructure

No H1B

Security Clearance Required

Responsibilities

Provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment

Conducts site surveys; assesses and documents current site configuration and user requirements

Analyzes existing requirements and prepares specifications for hardware acquisitions

Develops hardware installation schedules

Prepares drawings documenting configuration changes at each site

Prepares site installation and test reports

Trains site personnel in proper use of hardware

Builds specialized interconnecting cables

Troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and teleconferencing equipment

Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

Maintains government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

Follows standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation

Supports network upgrade projects or initiatives

Supports end-user connectivity needs

Qualification

A+ CertificationNetwork+ CertificationSecurity+ CertificationMicrosoft Windows 7/10Active DirectoryMicrosoft OfficeTechnical ManualsAnalytical SkillsRemote SupportProblem Solving

Required

4 or more years of experience as a hardware technician

Active tier authorization to view nondisclosed information that required an investigative screening exam

Valid driver's license and an acceptable driving record

Security background check

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals

Well-versed in installing windows, software, applications, antivirus and patches

Demonstrated ability to read and understand technical manuals and schematics

Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)

Able to manage time and priorities effectively

Able to work efficiently with minimal supervision

Proficient in working with end-users remotely

Demonstrated expertise in Microsoft Windows 7 and 10

Familiar with Active Directory security and policies

Excellent analytical and problem solving skills

Must be able to drive company vehicle

Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management

Must be able to lift up to 50 pounds

Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas

MUST be CWIP Compliant - A+, Net+ or Sec+

Minimum education and experience level: High school/GED and four (4) years of experience and Security + Certification

Equivalent education and experience: Associate's degree in a technical field and two (2) years of experience or a Bachelors' degree in a technical field