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4 Seasons Air Conditioning & Heating, Inc. · 2 months ago

Senior Service Technician

Orlando, FL

Full-time

Onsite

Senior Level

5+ years exp

4 Seasons Air Conditioning & Heating, Inc. is seeking a Senior Service Technician who will be responsible for performing a wide range of HVACR servicing jobs for industrial, commercial, and residential customers. The role involves diagnosing issues, leading service teams, and training other employees while ensuring high-quality service delivery.

Utilities

Responsibilities

Assisting the Service Manager in the planning, organization, motivation, control and coordination of human and other resources in support of the departmental jobs, assignments, and sales

Leading by example an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task

Performing special and complex service jobs without assistance, including performing periodic on-call duties, as required

Training Service Department and other 4 Seasons Air Conditioning and Heating employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols

Conducting quality control inspections of 4 Seasons Air Conditioning and Heating service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight

Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts

Developing lead referrals for 4 Seasons Air Conditioning and Heating sales staff

Conducting non-service, lead-tech level work in support of the Indoor Air Quality and Installation Departments, as assigned

Assisting the Service Manager with administration, dispatching, and on-site evaluation work

Performing related duties as directed by the Service Manager

Qualification

HVACR experienceHVACR program graduatePoint-of-service salesQuality control inspectionsPhysical abilityInitiative in trainingCommunication skillsWork under pressure

Required

High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration

Five or more years of successful and full-time HVACR experience, either as a commercial service or commercial installation technician

Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and all 4 Seasons Air Conditioning and Heating employees

Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in (state)

Interest and initiative in maintaining and advancing his/her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities

Current (state) operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current 4 Seasons Air Conditioning and Heating insurance carrier

Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts

Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints