Ketryx · 1 day ago
Client Operations Engineer
Boston, MA
Full-time
Hybrid
Entry, Mid Level
$62K/yr - $75K/yrKetryx is on a mission to save and improve lives by making medical software and AI safe, secure, and reliable. They are seeking a Client Operations Engineer to support customers by delivering exceptional service and applying technical expertise to solve meaningful problems in regulated environments.
Artificial Intelligence (AI)Business Process Automation (BPA)ComplianceSaaSSoftware
Responsibilities
Support Client Success -Assist with client onboarding, training, and support—ensuring customers are set up for long-term success with the Ketryx platform. Help solve real problems in regulated environments with clarity and care
Configure and Optimize the Platform - Learn the Ketryx platform inside and out. Support product configuration, data workflows, and documentation processes tailored to safety-critical applications and customer needs
Contribute to Technical Problem Solving - Work closely with clients and teammates to troubleshoot issues, improve workflows, and identify opportunities for optimization. Escalate challenges thoughtfully and follow through with reliability
Collaborate on Product Development - Share insights from real-world customer experience to help shape product direction. Participate in feedback cycles with Product and Engineering teams, helping us build tools that truly work
Support Quality and Compliance Efforts - Help maintain clear, accurate, and compliant documentation within the Quality Management System (QMS). Support internal process improvements and reinforce our shared commitment to quality
Grow as a Professional - Take ownership of your learning and development. Build the skills, habits, and maturity needed to become a trusted contributor—both to our clients and to the Ketryx team
Qualification
Required
Previous experience working within a regulated environment on a validated product. Examples include roles like Quality Engineer, Quality Manager, or Software Developer in the medical device, pharma, or biotech industries
Familiarity with configuring technical systems, software architecture, and data flows. Experience with software V&V (Verification and Validation) protocols is a plus
Strong interpersonal skills with the ability to build trust, solve complex problems, and communicate technical concepts clearly to clients
Experience in process execution, manufacturing, or operations with a focus on quality and efficiency
Strong technical writing skills, with the ability to produce clear, concise documentation for both internal and external audiences
Effective collaborator, able to work in cross-functional teams and adapt to dynamic environments
Bachelor's degree in a relevant field or equivalent work experience
Benefits
Generous stock options possible
Opportunity to learn and grow as part of a global team
Generous PTO for full-time
Company
Ketryx
Ketryx is an AI‑driven compliance platform that automates documentation tasks and workflows for regulated product teams.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$57.05MKey Investors
Transformation CapitalLightspeed Venture Partners
2025-09-04Series B· $39M
2023-12-05Series A· $14M
2022-06-29Seed· $2M
Leadership Team
Erez Kaminski
CEO & Founder
Jan Pöschko
CTO & Founder
Recent News
Sourcery
2025-10-06
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