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Ketryx · 1 day ago

Client Operations Engineer

Boston, MA

Full-time

Hybrid

Entry, Mid Level

$62K/yr - $75K/yr

Ketryx is on a mission to save and improve lives by making medical software and AI safe, secure, and reliable. They are seeking a Client Operations Engineer to support an expanding group of customers, ensuring they thrive through exceptional service and technical expertise.

Artificial Intelligence (AI)Business Process Automation (BPA)ComplianceSaaSSoftware

Responsibilities

Assist with client onboarding, training, and support—ensuring customers are set up for long-term success with the Ketryx platform

Help solve real problems in regulated environments with clarity and care

Learn the Ketryx platform inside and out

Support product configuration, data workflows, and documentation processes tailored to safety-critical applications and customer needs

Work closely with clients and teammates to troubleshoot issues, improve workflows, and identify opportunities for optimization

Escalate challenges thoughtfully and follow through with reliability

Share insights from real-world customer experience to help shape product direction

Participate in feedback cycles with Product and Engineering teams, helping us build tools that truly work

Help maintain clear, accurate, and compliant documentation within the Quality Management System (QMS)

Support internal process improvements and reinforce our shared commitment to quality

Take ownership of your learning and development

Build the skills, habits, and maturity needed to become a trusted contributor—both to our clients and to the Ketryx team

Qualification

Regulated Environment ExperienceProduct ConfigurationTechnicalRegulatory ExpertiseCustomer-Focused Problem SolvingProcess DisciplineCommunication SkillsTeam OrientationEducational Background

Required

Previous experience working within a regulated environment on a validated product. Examples include roles like Quality Engineer, Quality Manager, or Software Developer in the medical device, pharma, or biotech industries

Familiarity with configuring technical systems, software architecture, and data flows. Experience with software V&V (Verification and Validation) protocols is a plus

Strong interpersonal skills with the ability to build trust, solve complex problems, and communicate technical concepts clearly to clients

Experience in process execution, manufacturing, or operations with a focus on quality and efficiency

Strong technical writing skills, with the ability to produce clear, concise documentation for both internal and external audiences

Effective collaborator, able to work in cross-functional teams and adapt to dynamic environments

Bachelor's degree in a relevant field or equivalent work experience

Working knowledge of regulatory standards (e.g. ISO 13485, ISO 14971, FDA QSR) and apply them in the configuration of validated systems

Skilled in drafting, reviewing, and managing policies, work instructions, and SOPs within formal quality frameworks

Ability to read, interpret, and apply technical standards and regulations relevant to safety-critical systems