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Plug Power · 7 hours ago

Lead Field Service Technician- Walmart- Searcy, AR

Searcy, AR

Full-time

Onsite

Mid, Senior Level

$24/hr - $25/hr

3+ years exp

Plug Power is a company specializing in fuel cell technology, and they are seeking a Lead Field Service Technician to support their fuel cell products at Walmart in Searcy, AR. The technician will be responsible for maintenance, troubleshooting, and service of fuel cells, while also ensuring effective communication with customers and managing service operations.

EnergyFuel CellIndustrialManufacturingOil and Gas

Responsibilities

Maintenance and service of fuel cells at customer sites

Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location

Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells

Providing emergency support service to customers as required

Purchasing tools, equipment, and parts for customer service and support as required

May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems

May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells

Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues

Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation

Exhibiting and enforcing safety procedures in the field or customer sites

Travel as required for business needs; expected to drive safely and to adhere to all traffic laws

Represent Plug Power in a professional manner at all times and in all interactions

Perform other duties as assigned

Qualification

Mechanical troubleshootingElectrical troubleshootingFuel cell maintenanceLift truck operationTechnical communicationCustomer service skillsSafety adherencePunctualityTime managementTeam playerProblem-solving creativity

Required

Minimum high school diploma or equivalent with technical electrical coursework

Three (3) or more years of direct experience in mechanical and electrical troubleshooting

Formal training and education may be also considered in lieu of direct experience

Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle

Must be able to lift 50 pounds on regular basis unassisted

General mechanical aptitude is required

Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook

Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels

Excellent verbal and written communication skills

Creativity in solving technical problems

Ability to work independently

Uncompromising dedication to quality

Exceptional time management skills with the ability to handle multiple tasks

Punctual and reliable

Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power

All necessary onboarding/customer site training is complete (outlined on LMS training site)

Create work orders, order parts, properly close-out work orders (OJT)

Effectively utilizes email, text alerts, expense system, service portal, and other required systems (OJT)

Understands and can demonstrate use of multimeter (OJT)

Sends accurate daily BOD and EOD reports (OJT)

Appropriately escalates to tech support and management when needed (OJT)

Understands and can demonstrate how to clear alarms for H2 pad and dispenser (OJT)

Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT)

Perform H2 pad and dispenser inspections (OJT)

Shows a willingness to grow and learn; is accepting of training and coaching

Employee consistently demonstrates punctuality and reliability

Consistently displays a positive and cooperative attitude

Team player who treats others with courtesy and respect at all times

Strong communication skills including verbal and written abilities

Customer service skills, representing PLUG in a professional manner at all times

Honesty and integrity in all facets of work

Role models safe work habits and consistently adheres to all safety standards in performance of job duties

Demonstrates adherence to all Field Service processes and procedures

How to check floating and isolated grounds (OJT)

Attend and participate in FS Technical Training Program (example: Romeoville, IL or similar)

Ability to replace a stack on various GenDrive models (OJT)

LOTO Hands On (OJT)

Understands and can demonstrate how to receive / ship batteries and parts (OJT)

Ability to remove and replace fueling nozzle (OJT)

Understands and can demonstrate how to hook up and use HPTT (OJT)

Understands and can demonstrate how to replace wearable components (ie: valves) on H2 systems (OJT)

Capable to reset H2 gas compressor (OJT)

Demonstrated ability to lock cascade valves (OJT)

Excellent task-oriented follow-through

Uses time productively and finds opportunities to make helpful contributions; even during low volume repair periods

Practices and exhibits 5S standards

Communicates effectively to RSR and RSM level, ensuring management chain is kept informed of site level matters as needed

Willing and able to respond to off-shift needs

All Lead Technicians are expected to ensure site truck availability at their designated customer sites

Plug Power's weekly availability target is 99% or greater

Specific availability requirements are determined by contractual obligations for each individual customer site. Availability requirements may vary at customer sites through the year depending on peaks

Site evaluations will be completed on a quarterly basis if not more and must receive a score equaling to average or excellent

Lead Technicians are expected to maintain ownership of performance at assigned customer site(s). This includes accurate inventory maintenance and always maintaining 5S standards

Lead Technicians are expected to maintain the following items related to hydrogen system maintenance

Preserves hydrogen system pressure metric of >5,000 psi at all times for their specified sites

Manages preventative maintenance schedule to ensure hydrogen systems are maintained

Regularly assigns audits and inspections amongst technicians, ensuring the successful performance of all products and systems

Ensures daily pad inspections are completed and work orders are entered for identified deficiencies

Certifies efficiency audits are completed monthly or as required

Regularly communicates with the customer, representing Plug Power in a professional manner at all times and in all interactions

If issues arise, proactively communicating with the Regional Service Manager to elevate concerns to their attention

Supports regular meetings with the customer POC, ensuring that Beginning of Day or End of Day reports are sent daily

Regularly communicates work priorities, status of downed units and/or H2 system updates, schedules and information from shift to shift with technicians onsite

Mentor technicians at the site, including training on site specific policies as well as being a dedicated resource for technical guidance and support

Leads by example and encourages professional and positive communications in all interactions

Regularly updates Resource Managers and Regional Service Managers