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Care Access · 1 day ago

Process and Systems Specialist, Clinical Delivery 

United States

Full-time

Remote

Entry Level

$50K/yr - $80K/yr

1+ years exp

Care Access is working to improve health accessibility through innovative research and health services. The Process and Systems Specialist, Clinical Delivery supports operational processes and systems that enhance patient-centered programs, primarily contributing to the Future of Medicine Program.

Clinical TrialsHealth Care

No H1B

Responsibilities

Support the day-to-day operations of virtually based study coordinators and other clinical staff by identifying and escalating challenges and suggesting process solutions

Assist in the documentation and maintenance of processes and workflows designed to simplify daily work and keep the focus on patients

Provide system and process support to team members, including answering questions and assisting with training on key tools (e.g., call center software, CRM tools, calendaring systems, patient referral management systems, document repositories, etc.)

Maintain and update process and workflow documentation, ensuring version control and centralized storage

Assist with day-to-day operational tasks such as pre-screening calls, scheduling follow-ups, and clearing backlogs of patient-specific work

Support the organization of team SharePoint folders and document systems

Conduct routine quality checks on team files and records, including participant calls, call center metrics, training record completion, informed consent documentation, and call script versioning

Monitor trends in customer feedback and share insights with leadership to inform improvements

Help coordinate and schedule meetings with cross-functional partners to support process and system implementations

Track and respond to customer service tickets for timely resolution and escalate complex issues as needed

Perform additional duties as assigned to support Clinical Delivery operations

Qualification

Clinical research familiarityProcess improvementPatient recruitment experienceMicrosoft Office proficiencyProblem-solving skillsProfessional communicationFluency in EnglishSpanish languageOrganizational skillsAdaptabilityCritical thinkingTeam collaboration