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OPENLANE · 4 months ago

Remarketing Field Representative

United States

Full-time

Remote

Mid Level

$70K/yr - $75K/yr

3+ years exp

OPENLANE is a technology company that provides an advanced digital marketplace for used vehicles. The Remarketing Field Representative is responsible for developing and maintaining strong customer relationships, representing customer vehicles at auctions, and ensuring successful remarketing through various tools and services.

AutomotiveE-CommerceElectric VehicleRecreational VehiclesWholesale

Responsibilities

Leverage all available OPENLANE dealer facing tools and technology, product, and services, as well as accepted third party industry tools

Perform sale day duties, including, but not limited to, pre-sale reports, customer service, IF duties, and post-sale reports

Ability to explain to clients the subjects of remarketing specifics, such as mechanical issues, body and paint work, and market conditions

Oversee performance at the auction including vehicle cleanups, repairs, condition report writing, booking and flooring, marketing, run numbers, and lane placement of vehicles

Use independent judgment as well as tools provided to evaluate damage and repairs needed

Research, evaluate validity, and resolve arbitrations after the sale

Gather the sale data, and complete independent assessment of auction for scorecard

Foster and maintain business relationships with clients and all management of the auto auctions

Perform other assignments as specified by the Director of Remarketing and Titles

Resolve any customer complaints in a friendly, courteous manner

Qualification

Remarketing experienceAuction experienceRelationship managementGoogle Workspace proficiencyCommunication skillsCustomer serviceTechnology comfortProblem-solvingDecision-making