Robert Half · 2 months ago
Senior Manager - IT Operations
United States
Full-time
Remote
Senior Level
$113K/yr - $172K/yr
7+ years expRobert Half is a global leader in professional services, seeking a Senior Manager to lead the Endpoint Engineering team within the IT Global Client Services department. This role involves managing a high-performing team to ensure seamless IT operations for a global fleet of laptops and workstations, focusing on optimizing user experience and productivity.
ConsultingHuman ResourcesRecruitingSecurity
No H1B
Responsibilities
Lead and mentor a global team of 8–10 system engineers supporting over 16,000 users worldwide
Oversee deployment, configuration, and maintenance of modern workplace tools including SCCM, Intune, JAMF, and Group Policy
Manage enterprise application deployments and security compliance through Microsoft Defender, CrowdStrike, and related platforms
Develop and execute patch management strategies, ensuring timely firmware, driver, and OS updates
Collaborate with cross-functional IT and business teams to enhance productivity using M365, MDM, MAM, Conditional Access, and SharePoint
Establish and maintain best practices for build management and release management processes
Partner with global IT counterparts to align endpoint engineering practices with organizational goals
Provide strategic direction, coaching, and performance management to team members, including hiring, onboarding, and career development
Engage with project sponsors and delivery teams to design and implement secure, scalable solutions aligned with business objectives
Evaluate emerging technologies and collaborate with other IT teams to introduce innovative capabilities that drive operational excellence
Deliver regular performance reporting and analytics, identifying improvement opportunities and ensuring effective escalation management
Direct the global OS architecture design and policy frameworks to enhance compliance and reduce security risk
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field—or equivalent work experience
7+ years of IT leadership experience, including 2–3 years managing endpoint engineering or infrastructure teams
Deep expertise in Windows and MacOS environments and enterprise endpoint management
Proven track record implementing and managing endpoint monitoring, compliance, and security solutions
Strong understanding of cloud operations tools and modern workplace integration
Excellent analytical, problem-solving, and communication skills with an emphasis on user experience and service excellence
Knowledge of technical support and deskside support operations
Familiarity with tools and practices for backup, VPN, anti-virus, patching, and encryption
Experience supporting compliance frameworks such as SOX, ISO, or SOC, and ability to provide audit evidence
Demonstrated ability to drive process improvements and leverage automation, IaC, or AI-driven tools to enhance efficiency
Ability to prioritize effectively, delegate with sound judgment, and lead in a fast-paced, dynamic global environment
Passionate about technology as a business enabler and committed to building high-performing, collaborative teams
Benefits
Medical, vision, dental, and life and disability insurance
401(k) plan
Company
Robert Half
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10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
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