JPMorganChase · 9 hours ago
Technology Support Lead - Citrix, Windows and VDI
Jersey City, NJ
Full-time
Onsite
Senior Level
$142K/yr - $190K/yr
5+ years expJPMorganChase is one of the oldest financial institutions, providing innovative financial solutions globally. The Technology Support Lead will manage the operational stability and performance of the firm's VDI technology infrastructure while leading a global operation team and ensuring high-level customer support.
Asset ManagementBankingFinancial Services
Responsibilities
Manages the firms overall global VDI capacity, performance, hygiene and builds
Responsible for the entire production environments of the VDI estate and all service delivery
Part of a global Operation team that provides 24/7 Level 3 customer support from client and stakeholder escalations and VDI infrastructure issues while following the sun model actively participating from incident resolution to service restoration
Manages multiple technical areas and collaborates on technology projects across different technical domains
Adhere to technical standards and procedures with change management and incident management
Promotes and champions the development of technological methods, techniques, and various analytical approaches across the infrastructure domains
Manages multiple stakeholders and projects across various technology partners with NAS, AD, Network, SQL, etc
Applies cross-functional technical expertise to a broad range of infrastructure areas by communicating, managing, and implementing strategic and operational plans
Drive adoption of infrastructure automation to improve agility and reduce manual risk
Oversee Technology Lifecycle Management, including hardware/software upgrades, end-of-life tracking, and technology refresh programs
Qualification
Required
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Advanced knowledge in Citrix platforms, latest Citrix Virtual Apps and Desktops 2402 LTSR like Citrix connection brokers, Citrix policies, delivery groups, StoreFront, Director
Expert in Windows OS platform skills and knowledge (Windows 11, Windows 2025, Group Policy Object (GPO), Active Directory, etc.)
Expert knowledge in everything around Virtual Desktop Infrastructure (VDI) on a large enterprise scale
Strong experience with automation frameworks in scripting and automation skills in Powershell
Solid understanding of risk, change and incident managements process and procedures
Experience in Microsoft Office, Microsoft 365 and other browser technologies
Proven track record in a technical support environment
Excellent communication, analytical skills, inter-personal and liaison skills
Strong problem solving ability
Preferred
10+ years of experience in the large VDI platforms utilizing Citrix, VMWare ESX and Omnissa Horizon is a plus
Strong experience with automation frameworks in scripting and automation skills in Python is a plus
Performance Metrics and Reporting and the ability to set and document standard operating procedures
Lead and mentor a global operation team members
Ability to manage corporate IT Audit Process
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
Company data provided by crunchbase