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Seacoast Bank · 7 hours ago

Banking Center Manager - Palm Beach Lakes

West Palm Beach, FL

Full-time

Onsite

Mid, Senior Level

5+ years exp

Seacoast Bank is seeking a Banking Center Manager to develop and implement strategies focused on branch profitability and performance. The role involves leading the branch team, maximizing performance, and ensuring adherence to safety and security procedures while fostering customer relationships and business development.

BankingFinancial ServicesLending

Responsibilities

Assess and coach branch team while providing constructive feedback to increase overall effectiveness and ensure accountability

Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation

Responsible for all aspects of branch team regarding employment, training, scheduling, performance appraisals, salary changes, promotions, transfers, corrective action and termination

Drive engagement by creating and fostering an ongoing career development plan with branch team

Perform as primary liaison for complex, escalated situations

Fulfill talent management accountabilities including succession planning, attracting and retaining top talent, and continuously developing strong bench strength

Develop trusting & cooperative working relationships with customers and associates. Maintain a positive working environment by building team morale and providing ongoing recognition

Create brand awareness at community, charitable and civic events as a bank ambassador

Proactively seek continuing education opportunities to enhance leadership

Be highly proficient and lead Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes

Consistent execution of the Community Bank playbook to ensure overall success of the branch

Foster and drive activities leading to opportunities for consumer loan growth including but not limited to: Customer Educational Seminars, Client Retention Calls, New Client Prospecting, Outbound Telephone Calling Efforts, Networking Events

Work with staff to foster true needs based customer conversations through Relationship Builder coaching and observations

Develop and maintain a mature Center of Influence (COI) base of community and business leaders, leveraging them to gain additional business through referrals

Develop and maintain partnerships with internal line of business leaders

Compile data and prepare various branch reports and other management reports as assigned

Able to balance business needs with customer requests while managing potential risk to the bank

Ensure all safety and security procedures are followed. Serves as the primary branch security contact and business continuity leader

Ensure branch adherence to AML/BSA requirements (Customer Identification Program, Account Opening Customer Due Diligence, ongoing profiling requirements, Enhanced Due Diligence, OFAC, Suspect Activity Form, etc.), operational procedures, policy exception guidelines, audit procedures, risk/control expectations, dual control, security, and all other regulated banking requirements; communicate any updates to associates. Follows up on all audit / scorecard / QC deficiencies. Report and resolve customer complaints

Practices ethical sales behaviors in accordance with the Associate Code of Conduct and Sales Practices Policy, acting in the best interest of the customer when offering additional products and services

Function in any capacity within the branch as needed up to and including Teller, Client Advisor and Teller Manager roles

Manage the branch budget including scorecards, branch profit, income and expenses

Implement strategies to improve revenue generation while managing costs

Responsible for facility management and branch security including but not limited to ATM, Drive-Thru, Branch Building, and Aesthetics

Responsible for the maintenance and testing of the Business Continuity Plans and Recovery Procedures for areas of responsibility. Ensures that issues identified through testing or Audit results are appropriately addressed and mitigated. Also responsible for conducting annual awareness training with team members to familiarize them with key information on response strategies and recovery action plans

Adheres to Seacoast Bank’s Code of Conduct

Ability to source Treasury Management solutions and services and small business lending needs

Responsible for a basic understanding of all consumer products and services with a strong emphasis on consumer lending

Demonstrate basic knowledge of small business deposit and lending products and services

Observe joint sales calls with line of business partners

Have an introductory knowledge of all consumer credit facilities including, but not limited to Structuring proper terms and product based on customer need

Basic understanding personal financial statements and tax returns to identify credit worthiness and identifying risk potential

Qualification

Consumer LendingBusiness DevelopmentLeadershipNMLS RegistrationMicrosoft Office SuitePC ProficiencySupervisory ExperienceCommunication SkillsInterpersonal Skills