UserTesting · 1 day ago
Senior Infrastructure & Platform Engineer
United States
Full-time
Remote
Senior Level
7+ years expUserTesting is the leader in human insight, dedicated to helping organizations craft exceptional customer experiences through fast, actionable feedback. They are seeking a Senior Infrastructure & Platform Engineer to build and scale internal platform capabilities that support the UserTesting product, focusing on creating effective infrastructure and developer experiences.
Consumer ResearchMarket ResearchMarketing AutomationProduct ManagementSaaS
Responsibilities
Design, build, and maintain AWS infrastructure using Terraform, reusable modules, and modern IaC patterns
Develop and operate Kubernetes (EKS) clusters, ensuring scalability, cost effectiveness, and secure-by-default configurations
Shape and evolve internal platform capabilities: golden paths, templates, and self-service tooling that enable engineering teams to ship faster and safer
Enhance and standardize CI/CD experiences using GitHub Actions to promote consistency, reliability, and high developer satisfaction
Implement policy-as-code and automated guardrails that embed security, cost controls, and operational excellence into the platform layer
Build and maintain shared monitoring, metrics, and logging foundations (Prometheus, Grafana, Datadog, etc.)
Work closely with product engineering teams to understand friction points and co-design abstractions that simplify complex infrastructure concerns
Improve internal documentation, onboarding guides, and developer experiences that scale through self-service, not manual support
Qualification
Required
7+ years in Infrastructure, SRE, DevOps, or similar roles supporting cloud-native SaaS environments
Deep proficiency with AWS services (compute, networking, IAM, storage) and Kubernetes at production scale (preferably EKS)
Expertise in Terraform, GitHub Actions, and automation-first workflows
Strong scripting ability (Python, Bash) and hands-on experience with observability tooling
A platform-product mindset: you care about user experience, maintainability, and measurable improvements to developer velocity
Passion for automation, well-designed abstractions, and building systems that scale with adoption—not headcount
Ability to partner effectively across teams, communicate clearly, and influence through technical leadership
Commitment to reliability, security, and performance as built-in characteristics—not afterthoughts
Company
UserTesting
UserTesting is an on-demand human insight platform designed to improve customer insights.
501-1000 employees
H1B Sponsorship
UserTesting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
Funding
Current Stage
Public CompanyTotal Funding
$152.74MKey Investors
Scottish EnterpriseInsight PartnersAccel
2022-10-27Acquired
2021-11-17IPO
2020-11-17Grant· $4.24M
Leadership Team
Eric Johnson
CEO
Jamie Anderson
Chief Revenue Officer
Recent News
2025-10-27
InternetRetailing
2025-10-23
2025-10-22
Company data provided by crunchbase