McKesson · 3 hours ago
Director, Rare Disease Operations
Cary, NC
Full-time
Onsite
Director/Executive
$105K/yr - $175K/yr
12+ years expMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Director, Rare Disease Operations, will be responsible for overseeing the daily operations of the Rare Disease program, managing a team, and implementing strategies to enhance customer satisfaction and operational efficiency.
BiopharmaBiotechnologyHealth CareInformation TechnologyPharmaceutical
Responsibilities
Lead, mentor, and motivate a team to achieve performance goals and maintain high levels of customer satisfaction
Conduct regular performance reviews and provide constructive feedback and development plans for team members
Foster a positive work environment that encourages teamwork, open communication, and continuous improvement
Manage day-to-day operations of assigned programs, ensuring efficient and effective service delivery
Develop and implement operational policies, procedures, and standards to optimize performance
Monitor call center metrics and KPIs, such as call volume, response times, and customer satisfaction scores
Instill a culture of going above and beyond to exceed the patient, provider, and client expectations
Regularly evaluate systems, tools, and work instructions to ensure they are up to date and team members have been appropriately trained
Assess and address team performance against internal standard operating policies and procedures
Ensure all operations adhere to industry regulations, standards, and best practices
Ensure that all customer interactions are handled professionally and in accordance with company standards
Analyze customer feedback and trends to identify areas for improvement and implement solutions to enhance customer experience
Develop and execute strategies to enhance efficiency and effectiveness
Identify and implement new technologies and tools to improve operations
Prepare and manage budgets, forecasts, and resource allocations
Qualification
Required
Degree or equivalent experience
Typically requires 12+ years of professional experience and 4+ years of management experience
Bachelor's Degree or equivalent experience
12+ years' experience within specialty pharmacy, or other relevant pharmaceutical industry services
Previous experience effectively coaching and managing a team responsible for pharmacy or reimbursement operations including proven record of motivating a team to perform above expectations
Strong understanding of pharmacy operations, technology, and best practices
Experience in the specialty healthcare or pharmaceutical segment with understanding of healthcare continuum and relationship between manufacturers, patients, providers, and payers
Exceptional written and verbal communication skills, along with collaboration skills and ability to influence others; ability to build credible relationships across multi-business units, management teams, executive teams, business partners, current and prospective clients
Excellent grammar and vocabulary skills including the ability to compose complex proposals as well as edit content
Proven track record of analyzing operational data, formulating, and executing on action plans related to data insights
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
Preferred
Ability to manage complex issues, function independently, demonstrate flexibility, as well as the ability to work effectively with remote internal and external teams
Innovative mindset always seeking continuous improvement through use of various techniques (Six Sigma, Lean, …)
Critical thinking, analytical, research, and problem-solving skills
Benefits
Annual bonus
Long-term incentive opportunities
Company
McKesson
McKesson distributes medical supplies, information technology, and care management products and services.
10001+ employees
H1B Sponsorship
McKesson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (129)
2023 (82)
2022 (142)
2021 (144)
2020 (154)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-11-18IPO
Leadership Team
Brian Tyler
CEO
Jim McAuliffe
CFO
Recent News
Seattle TechFlash
2025-12-22
2025-11-20
Company data provided by crunchbase