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Motorola Solutions · 8 hours ago

Field Service Technician - Southeast/Central Arkansas

Arkansas, United States

Full-time

Onsite

Mid Level

$65K/yr - $85K/yr

3+ years exp

Motorola Solutions is a global leader in professional mobile communications systems, dedicated to enhancing public safety through innovative technologies. The Field Service Technician will provide technical support for specialized systems, perform preventative maintenance, and collaborate with various teams to ensure optimal communication system performance.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure

Maintain, optimize, test, document and support complex communications systems

Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results

Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues

Team with Engineering, Project Management, Sales, Customer Service personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations

Deliver a strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN)

Experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment

Unique combinations of both strong multi-site RF communications system and computer/networking skills are required

Provide weekly reports of activities and accomplishments

Proficient with Microsoft Office products and Motorola Radio Programming Software suite

Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues

Strong self-management skills and 'people' skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams

Self-motivated and self-managed to perform the required duties at a distance from direct supervision

Able to solve customer problems quickly during stressful situations

Working knowledge of various communications test equipment including: Communication System Analyzers, Ethernet Link test sets, T1 Test Sets, TIMS (Transmission Impairment Measurement Set), Digital RF Power Meter

Working experience with one or more of the following: Motorola Conventional, SmartNet, and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures

Able to demonstrate high level systems expertise and have a minimum of 3+ years of related experience with the following equipment: Motorola Base Stations (GTR series), Consoles (MCC7500, MCC7100), Channel Banks and T1 Circuits, Computer IP Networks and Configuration, Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred

Must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges

Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues

Total familiarity with the latest technologies and troubleshooting techniques

Must have strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks

Must have strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques

Must have experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles

Must have excellent communications skills and always present a professional image

Must have a current, valid driver’s license and no traffic violations

Must be able to obtain background clearance as required by government customer(s)

Local travel is required for all planned activities, including potential unplanned events and remediation efforts

MUST live within a commutable distance to the public safety customers located in the state of Arkansas

Frequent travel throughout the state with approximately 10% or less overnight travel is required

Position requires on-call rotations to support outages in the territory, 24/7, 365, weekends, holidays

Qualification

RF communications systemsMotorola equipmentNetwork certificationWired communications systemsComputer networkingTroubleshooting techniquesMicrosoft OfficeSelf-management skillsCommunication skills

Required

3+ years of experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience

Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)