TELUS Digital · 6 hours ago
Managing Director, Systems Engineering
United States
Full-time
Remote
Director/Executive
$168K/yr - $250K/yr
10+ years expTELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, focused on delivering transformative customer experiences through innovative technology. The Managing Director, Systems Engineering will lead the Business Operations Modernization practice, driving operational transformation and managing a team of practitioners across multiple regions to ensure successful delivery of enterprise-level digital transformation programs.
AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing
Responsibilities
Strategic Leadership: Architect and guide the strategy for Business Operations Modernization practice, with a focus on scaling and enhancing our application development, business process, PMO, and integration services, aligning with market and emerging industry trends. Define and evolve our offerings, and delivery models to stay ahead of market demands
Practice Management and Growth: Lead the growth and development of the BOM services practice, cultivating an environment where engineering at scale meets efficiency, driving both team and client success. Ensure alignment with broader digital services goals and the strategies of adjacent practice areas such as enterprise applications, QA/QE, and cloud engineering
Client Relationship Management: Build and sustain strong relationships with key clients, acting as a trusted advisor to ensure that transformation efforts deliver maximum value. Ensure that the delivery of services consistently meets the highest standards of quality and value
Business Development: Work closely with sales and account teams to identify and secure new business opportunities that align with TELUS Digital's vision and service offerings. Lead efforts to introduce new, innovative solutions and services that drive value for clients and differentiate TELUS Digital Solutions in the marketplace
Service Delivery Oversight: Ensure the successful execution of transformation projects, overseeing application development, process design, cybersecurity, and integration efforts. Cultivate an environment that fosters innovation, collaboration, and high performance, enabling cross-functional teams to deliver end-to-end solutions that integrate with other service offerings
Client Portfolio Diversification: Balancing the needs and strategic approaches across a varied client portfolio while maintaining a high standard of bespoke service
Team Leadership: Build and lead a high-performing team of professionals across multiple geographies, fostering a culture of excellence, innovation, and collaboration
Innovation and Process Improvement: Continuously enhance service offerings by integrating new technologies, automation tools, and methodologies that align with client needs
Thought Leadership: Represent TELUS Digital as a thought leader in the industry by contributing to discussions on modernization, automation, and process transformation
Qualification
Required
10+ years of relevant leadership and team management experience within a top-tier management consultancy or global and publicly traded enterprise with a focus on business process transformation, custom application development (front-end and back-end), and large-scale project management
Leads line of business for midsize to large consultancy (ie: Office, industry, etc.)
Leadership experience in technology consulting, project management, and executive partnerships
Clear and tested experience in leading cross-functional teams and managing P&L responsibilities
Proven track record of managing transformation projects in areas such as enterprise application development, integration, and cybersecurity
Deep understanding of business modernization, process design, automation, and integration technologies
Experience with enterprise systems, application development, and support in complex environments
Familiarity with the latest trends in digital transformation, cybersecurity, and process automation
Track record of being a dynamic decision-maker and having adaptiveness in a quickly changing environment
Deep knowledge of customer experience strategies and digital transformation
Exceptional leadership and people management skills, inspiring and motivating cross-functional teams
Excellent strategic thinking and problem-solving abilities, with strong business acumen
Proven ability to develop and maintain effective relationships with clients and key stakeholders
Strong business acumen with experience managing P&L and driving profitable growth
Outstanding communication skills, both written and verbal, with the ability to present complex ideas effectively to C-level and Executive audiences
A collaborative leader who can work across multiple teams and regions to deliver seamless transformation solutions for clients
Benefits
Healthcare benefits - Medical, Vision, Dental
401K matching
Employee Share Purchase Plan
Competitive PTO Policy
Employee Assistance Program (EAP)
Life & Disability Insurance
And more!
Company
TELUS Digital
Telus Digital provides data solutions and human intelligence services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-09-02Acquired
2021-02-03IPO
2016-05-05Private Equity
Leadership Team
Grégoire Vigroux
Co-Founder and Senior Advisor, TELUS International Europe (exited but still involved)
Jeffrey Puritt
Executive Vice Chair of the Board at TELUS Digital
Recent News
2025-11-14
Company data provided by crunchbase