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Westinghouse Electric Company · 1 week ago

Lead Customer Solutions Engineer, AP1000

United States

Full-time

Remote

Mid, Senior Level

$117K/yr - $146K/yr

5+ years exp

Westinghouse Electric Company is committed to providing clean energy solutions and values its employees as its most valuable asset. As a Lead Customer Solutions Engineer, you will support the Customer Solutions Manager by leading engineered solutions for Balance of Plant technologies, developing customer relationships, and collaborating with various teams to drive opportunities and implement strategies.

Electrical DistributionEnergyNuclear

Responsibilities

Develop/leverage key customer relationships to facilitate understanding of customer needs and ultimately create proposals with strong value proposition to meet customer needs and secure OE

Accountable for OE and opportunity pipeline growth for product/technology areas

Monitor and assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning

Recommend price to capture maximum market value while delivering on business plan assumptions such as MAS; collaborate with sales to align on final price to customer

Collaborate with sales on capture planning and final order negotiations

Support SV3/4 engineering activities to aggregate product financials as well as regular financial forecasting

Support SV3/4 Engineering activities to develop resource demand signal for GOS engineering and manufacturing

Engage on emergent customer issues, leading team as needed until project management is available and engaged, ultimately working with collective team to develop technical and commercial solution

Collaborate with project teams to understand status of projects, supporting resolution of challenges during project execution

Develop relationships with internal stakeholders, such as GES resource managers, to ensure people, processes and technology are available to deliver offer commitments as well as enable market growth

Collaborate with GES resource managers to generate high quality proposals

Ensure good understanding of Intellectual Property aspects of offers and ongoing projects; facilitate needed discussions to develop position on IP

Collaborate and co-ordinate with peer leaders in OMS to ensure cohesive approach to market and holistic customer support and satisfaction (e.g., FAC inspections + FAC program engineering)

Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, innovation ideas, etc

Qualification

Engineering degreeAP1000 Plant TechnologiesTechnical leadershipProject managementCustomer relationship management

Required

Bachelor's degree in Engineering or related technical discipline

5+ years of experience as technical leader, 10 years is preferred

Proven engineering leadership, either as a Technical Lead or Project Manager, including: Management of teams in challenging situations, Frequent interactions with customers

In-depth knowledge about AP1000® Plant Technologies

Benefits

Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options

Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members

401(k) with Company Match Contributions to support employees' retirement

Paid Vacations and Company Holidays

Opportunities for Flexible Work Arrangements to promote work-life balance

Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers

Global Recognition and Service Programs to celebrate employee accomplishments and service

Employee Referral Program