Apply on Employer Site

Lift Solutions Holdings, LLC · 7 hours ago

Service Coordinator

Peoria, IL

Full-time

Onsite

Entry Level

1+ years exp

Lift Solutions Holdings, LLC provides end-to-end industrial lifting solutions and is committed to driving progress and efficiency. They are hiring a Service Coordinator to oversee service department jobs, ensure customer satisfaction, and manage various administrative tasks related to service operations.

B2BIndustrialMechanical EngineeringWholesale

Responsibilities

Ensuring oversight of the service department jobs; pursuing accountability

Mindful of margin & profitability while delivering high customer service to clients and inspectors

Assist in building and strengthening All-Lift’s InspectAll Data integrity

Assist in the creation of electronic folders for service jobs

Review all jobs as created and ensure target margin inline

Ensure all rental equipment is secured and delivered to the appropriate locations on-time for scheduled jobs

Manager daily audits and record technician’s logged time for the previous day

Review and update the Work in Progress

Maintain and manage company owned tools

Schedule and book all technician travel

Handles the billing of all service completed jobs, including assembly of costs, entry into Sage, and preparing Invoices for delivery

Creates & Prepares repair folders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering repair folders into service database InspectAll system

Aid in requesting PO’s from customers

Assist with parts check-in, and determining necessary parts from breakdowns and emergency calls

Supports Service & Maintenance Schedulers with day-to-day scheduling where needed

Prepare quotes for customers when needed

Updates job knowledge by participating in educational opportunities & trainings

Other duties as assigned/requested

Qualification

Sage 100 ERPMicrosoft OfficePowerBiInspectAllCustomer serviceTime managementOrganizational skillsCommunication skillsInterpersonal skills

Required

Commitment to high ethical standards governing professional behavior and interactions

Proven proficiency in the use of a personal computer accompanied by a strong aptitude for technical applications

Demonstrated time management and organizational skills

Ability to develop knowledge of the industry within a given market

Demonstrated ability to communicate clearly and concisely in written and verbal formats

Demonstrated capability to develop strong interpersonal working relationships and work in a team environment

Strong customer service orientation

Preferred

Associates degree in Business Admin or Sales

1-2 years prior work experience in a related field

Computer background to include Microsoft Office (suite), Sage 100 ERP, 1Inspectall, PowerBi

Company

Lift Solutions Holdings, LLC

With operations in 16 states, Lift Solutions Holdings is a truly national provider of end-to-end industrial lifting solutions, serving a broad spectrum of industries and market segments.

Founded in 2021

Lancaster, Pennsylvania, USA

201-500 employees