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PNC · 2 months ago

Customer Support Specialist, Linga

FL - Naples (34103)

Full-time

Onsite

Mid Level

3+ years exp

PNC is a leading financial services company, and they are seeking a Customer Support Specialist within their Linga organization. This role focuses on delivering exceptional customer service for complex products and services, resolving inquiries, and maintaining high customer satisfaction levels.

BankingFinanceFinancial Services

No H1B

Responsibilities

Performs advanced customer service activities and initiatives for specialized products and services

Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers

Focus on problem resolution that occurs across multiple channels for our customers

Delivers CARES model to customers and service partners

Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served

Resolves customer service inquiries and issues

Recommends appropriate solutions

Resolves the most complex or reoccurring issues, and identifies root cause and acts as an escalation point

May interact with higher levels within the customer organization

Maintains high levels of customer satisfaction consistent with PNC's core values

Demonstrates commitment to quality

Serves as a coach or mentor and may serve as a trainer to the customer service team

Documents customer interactions and completes service requests to minimize customer effort or additional action

Qualification

Customer ServiceTechnical SupportClient Relationship ManagementDecision MakingProblem SolvingManaging Multiple PrioritiesAccuracyEffective CommunicationsRelationship BuildingAttention to DetailResults-Oriented

Required

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties

Typically requires 3+ years experience

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework