ServiceNow ITOM Implementation Senior Consultant jobs in United States
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Crowe · 5 months ago

ServiceNow ITOM Implementation Senior Consultant

positionLouisville KY USA
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
money$74K/yr - $148K/yr
date3+ years exp

Crowe is a leading public accounting, consulting and technology firm in the United States. They are seeking a highly technical Senior Staff to join their ServiceNow ITOM team, focusing on hands-on development and configuration work in ITOM modules such as Discovery and Service Mapping.

AccountingAdviceConsultingFinanceFinancial ServicesInformation TechnologyProfessional ServicesTax Consulting
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Responsibilities

Execute deep technical configuration and scripting for ServiceNow ITOM, including:
Discovery patterns, probes, and sensors
MID Server installation, configuration, and troubleshooting
Event Management rule creation and alert correlation
Service Mapping design and deployment
Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders)
Translate technical requirements and architecture into scalable, supportable implementations
Work closely with Solution Architects and engagement leads to ensure solution quality and alignment
Write and maintain clear, reusable documentation and internal development standards
Support system testing, UAT, deployment, and ongoing performance tuning
Participate in internal technical design sessions and code reviews
Engage with clients periodically during technical workshops, validations, or post-go-live support

Qualification

ServiceNow ITOMJavaScriptServiceNow scriptingREST/SOAP APIsServiceNow CMDBIntegration solutionsCloud infrastructureTroubleshooting skillsCommunicationCollaborative workTechnical documentationProblem-solving

Required

3+ years of professional experience
2+ years of direct ServiceNow ITOM hands-on work
Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
Ability to independently deliver technical solutions with minimal supervision
Excellent written and verbal communication, particularly around documenting complex logic
Comfortable working both independently and collaboratively within distributed teams
Willingness and ability to travel up to 30% as needed for client engagements
Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods
In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling
Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc
Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments
Strong troubleshooting skills with MID Servers, connectivity, and system performance

Preferred

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) – Discovery, Service Mapping, or Event Management
Certified Application Developer (CAD)

Benefits

Comprehensive total rewards package

Company

Crowe

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Crowe LLP is a public accounting, consulting, and technology firm.
dateFounded in 1942
location
Chicago, Illinois, USA
people-size5001-10000 employees
web-link
https://www.crowe.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-08-29Acquired

Leadership Team

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James L. Powers
CEO
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Joy Mikolajczak Duce
Managing Principal/Partner - Human Capital Consulting
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Recent News

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