Parkway Family Auto Group ยท 2 months ago
Express Service Writer (ASM)
Tomball, TX
Full-time
Onsite
Entry, Mid Level
2+ years expParkway Family Auto Group is a locally owned and operated company with over 40 years of experience in the Houston area, operating elite service departments across three locations. They are seeking an Express Service Writer to manage service appointments, assist customers with vehicle issues, and ensure high customer satisfaction standards.
Automotive
Responsibilities
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible
Greets customers in a timely, friendly manner and obtains vehicle information
Writes up customer's vehicle problems accurately and clearly on repair order
Test drives the vehicle with customer as needed to confirm the problem or refers to test technician
Refers to service history, inspects vehicle, and recommends additional needed service
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications
Provides a complete and accurate written cost estimate for labor and parts
Establishes "promised time." Checks with dispatcher, if necessary
Obtains customer's signature on repair order; provides customer with a copy
Establishes customer's method of payment. Obtains credit approval, if necessary
Notifies dispatcher of incoming work
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
Implements and maintains a service marketing program
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly
Keeps service department forms, menus and pricing guides up-to-date
Explains completed work and all charges to customers
Implements a quality control process to eliminate comebacks
Maintains high customer satisfaction standards
Handles telephone inquiries regarding appointments and work in process
Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work
Supervises all cleaning and prepping of new and used vehicles
Maintains a professional appearance
Keeps work area clean
Qualification
Required
2 years minimum Service Advisor experience required
Valid Texas Driver's License required
Benefits
Medical, Dental and Vision
Life and Short-Term Disability
Continuous Improvement Training
401K with Match
Paid Vacation
Paid Holidays
Employee Discounts on Parts, Services and Vehicles
Opportunities for Growth
Company
Parkway Family Auto Group
Parkway Family Auto Group is committed to be the best run dealerships by building long term relationships with our customers through dedication, excellence, and traditional home town family values.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rich Enneper
PARTS & SERVICE DIRECTOR
Company data provided by crunchbase