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McKesson · 2 months ago

Service Manager – Enterprise Sales Technologies

USA, FL, Jacksonville

Full-time

Hybrid

Senior Level, Lead/Staff

$123K/yr - $205K/yr

9+ years exp

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. They are seeking a highly motivated and technical Service Manager to lead the optimization of enterprise sales technologies, particularly in supporting government contracts, while bridging the gap between business needs and technical solutions.

BiopharmaBiotechnologyHealth CareInformation TechnologyPharmaceutical

No H1B

Responsibilities

Accountable for the Enterprise Sales Technical Product Management & Roadmap

Works across the MMS organization and support functions (Product, Sales, Analytics, Engineering, Finance, and Legal) to prioritize, track progress, identify risks, and communicates updates of all projects within the program in one view

Plays a key role in defining and maintaining the technical product roadmap for Enterprise Sales Technologies ensuring these are also tailored to government contract workflows (e.g., RFP/RFQ processes)

Works with Enterprise Sales Leaders, the Government Account team, legal/compliance, and engineering teams to assist in gathering requirements and delivering solutions

Partners with business development and proposal teams to streamline technology support for Enterprise Sales Teams opportunities

Assists with translation of complex business needs into functional technical requirements

Collaborates with engineering and QA teams to ensure on-time, high-quality delivery of features

Provides Technology Compliance & Risk Management Assistance to the Enterprise Sales Team

Be the point of contact for all Enterprise Sales teams technology queries including any technology related escalations

Demonstrates strong technical acumen to partner and align solution delivery with overall technology strategy

Play a critical role to drive initiatives/workstreams within the Enterprise Sales Technologies area to ensure we have the most effective best practices, foster meaningful collaboration, increase technical delivery velocity, quality, predictability, and value, and improve customer satisfaction

Primary point of contact for all technology Enterprise Sales Initiatives with stewardship through implementation to realize business value delivery of the initiative as defined in the business case

Provide support to Portfolio Managers and Business Owners for structuring their Business Case and MVP or Feature Definition

Enable Product and Release Roadmap creation in collaboration with Solution Architects, Business Owners, Product Managers, and teams as needed

Schedules, drives, and facilitates key technology initiatives and operational discussions and updates with a structured agenda. Manages and drives follow-ups to completion

Plans and executes internal meetings and events

Builds and develops internal customer relationships

Ability to shift between the 'big picture' and project level details. Works through detailed issues when required

Qualification

Enterprise sales technologiesSalesforce.comSDLCGovernment contractsRFP procurement processesStakeholder managementAgile methodologiesCommunicationConflict resolutionDetail orientedTeam collaboration

Required

Degree or equivalent experience

Typically requires 9+ years of professional experience

1+ years of supervisory and/or management experience

Experience in enterprise sales technologies and working with government contracts

Strong communication and stakeholder management skills

Experience with Salesforce.com, RFP procurement processes

Solution orientated, and self-motivated individual

Experience with conflict resolution, working with executive management in prioritization, negotiating in matrix organization while delivery program management value to the business

Deep experience with SDLC, Product Development Lifecycle

Experience in healthcare a must, with Government Contracts being preferable

Understanding of Agile, SAFe and Bi-Modal Delivery Structures

Strong ability to communicate and influence

Detail oriented and highly organized

Works well in a team centered environment as well as the ability to work independently

Candidate must be authorized to work in the U.S, now or in the future, without the support from McKesson