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Chase · 2 months ago

Senior Product Associate - (CAE) Customer Acquisition Experiences

1111 Polaris Pkwy, Columbus, OH, 43240, US

Full-time

Onsite

Mid, Senior Level

2+ years exp

Chase is a financial services company seeking a Senior Product Associate in the Customer Acquisition Experiences team. The role involves managing the product backlog, facilitating scrum activities, and ensuring successful product launches while collaborating with cross-functional teams to enhance customer experiences.

BankingFinancial Services

Responsibilities

Owns, maintains and develops a healthy product backlog

Facilitates all scrum activities for your development team(s)

Engages cross-functional teams on dependencies to ensure timely and satisfactory delivery

Manages key relationships – Work with engineering, architecture, and a diverse set of product teams across the enterprise to collaborate and drive results

Communicates effectively and often – Be vocal. Share strategy, roadmap, progress, and insights broadly and systematically. Craft the narrative and cadence for different partner and stakeholder audiences

Be a subject matter expert – The candidate has deep curiosity about the digital product experience space and a desire to connect that curiosity and knowledge to the teams that can effect change

Be a Technical & Customer Problem Solver – Ask questions, define the problem and recognize where our platform sits in the Chase ecosystem

Understands the technologies and approaches in use and those we should be using to drive our plans for the future

Builds the framework and tracks the product's key success metrics such as conversion rates, engagement and performance

Qualification

Product ManagementProduct Development Life CycleData AnalyticsCustomer Relationship ManagementTechnical Problem SolvingConsulting SkillsInfluence SkillsEmail CampaignsFinancial Services ExperienceTeam Leadership

Required

2+ years of experience or equivalent expertise in product management or a relevant domain area

Knowledge of the product development life cycle, design, and data analytics

Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

A customer obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirements

Good team player and leader that inspires action and builds credibility across the enterprise

Good partnership, consulting, and influence skills

Preferred

Experience collaborating with external third parties, external vendors and external partners

Experience working in financial services, acquisition, digital products, online and mobile platforms, etc

Experience building automated email communications, email campaigns and email newsletters

Demonstrated prior experience working in a highly matrixed, complex organization

Deep understanding of acquisitions, account opening and related government regulations

Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery

Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience