Vistra Corp. · 10 hours ago
Principal Analyst, Priority Customer Care (IM)
Irving, TX
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expVistra Corp. is a global leader in the energy sector, and they are seeking a Principal Analyst to enhance customer care through effective incident management. The role involves taking ownership of incidents, analyzing customer data, and collaborating with stakeholders to ensure timely resolutions and superior customer service.
EnergyRenewable EnergySustainability
Responsibilities
Take ownership of assigned incidents by independently leading and collaborating with stakeholders, driving incident resolution and communicating assigned incident statuses during weekly meetings
Analyze large volumes of customer data, provide actionable insights, utilize findings to close gaps and conduct customer remediation actions
Lead cross-functional work teams within Vistra Retail (All Brands) as well as external business partners and regulatory work groups, with a focus on significantly improving work processes
Investigate incidents using Root Cause Analysis; plan, execute, monitor, control, and close all incidents in a timely manner, engaging key stakeholders throughout the process. Identify and implement preventative measures to prevent recurrence of similar incident activity
Utilize strong negotiation, collaboration, and conflict resolution skills; resolve complex problems aligned with organizational objectives, policies, and goals
Collaborate with internal and external teams to provide data expertise, offer original perspectives, and challenge conventional thinking to ensure business decisions and perceptions remain aligned with evolving organizational needs
Qualification
Required
5+ years experience in an exempt role in project management, customer service, and/or customer operations
3+ years experience facilitating/leading complex projects with short deadlines, utilization of project management skills
5+ years experience analyzing large-scale customer information systems, data and/or processes
Advanced skill in using computer software applications such as MS Office; SQL and Tableau skills are a plus
Strong verbal and written communication skills
Advanced analytical skills, including root cause analysis
Ability to work independently with limited supervision
Excellent Project Management skills, Project Management Certification is a plus
High School Diploma or equivalent
Preferred
Bilingual (Spanish) skills is a plus
Company
Vistra Corp.
Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company, based in Irving, Texas, that provides essential resources to customers, businesses, and communities from California to Maine.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$9.5B2026-01-12Post Ipo Debt· $2.25B
2025-10-01Post Ipo Debt· $2B
2024-11-19Post Ipo Debt· $1.25B
Leadership Team
Stacey Dore
Chief Strategy and Sustainability Officer
Recent News
Investor's Business Daily
2026-01-21
Company data provided by crunchbase