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Vistra Corp. · 2 hours ago

Principal Analyst, Priority Customer Care (IM)

Irving, TX

Full-time

Onsite

Senior Level, Lead/Staff

5+ years exp

Vistra Corp. is a global leader in energy and customer service, currently seeking a Principal Analyst for their Priority Customer Care team. The role involves minimizing customer and financial impacts from system or process issues by leading incident resolution, analyzing data, and collaborating with stakeholders to enhance business processes.

EnergyRenewable EnergySustainability

Comp. & Benefits

Responsibilities

Take ownership of assigned incidents by independently leading and collaborating with stakeholders, driving incident resolution and communicating assigned incident statuses during weekly meetings

Analyze large volumes of customer data, provide actionable insights, utilize findings to close gaps and conduct customer remediation actions

Lead cross-functional work teams within Vistra Retail (All Brands) as well as external business partners and regulatory work groups, with a focus on significantly improving work processes

Investigate incidents using Root Cause Analysis; plan, execute, monitor, control, and close all incidents in a timely manner, engaging key stakeholders throughout the process. Identify and implement preventative measures to prevent recurrence of similar incident activity

Utilize strong negotiation, collaboration, and conflict resolution skills; resolve complex problems aligned with organizational objectives, policies, and goals

Collaborate with internal and external teams to provide data expertise, offer original perspectives, and challenge conventional thinking to ensure business decisions and perceptions remain aligned with evolving organizational needs

Qualification

Root Cause AnalysisData AnalysisProject ManagementSQLTableauAnalytical SkillsBilingual (Spanish)Communication

Required

5+ years experience in an exempt role in project management, customer service, and/or customer operations

3+ years experience facilitating/leading complex projects with short deadlines, utilization of project management skills

5+ years experience analyzing large-scale customer information systems, data and/or processes

Advanced skill in using computer software applications such as MS Office

Strong verbal and written communication skills

Advanced analytical skills, including root cause analysis

Ability to work independently with limited supervision

Excellent Project Management skills

High School Diploma or equivalent

Preferred

Project Management Certification is a plus

SQL and Tableau skills are a plus

Bilingual (Spanish) skills is a plus

Company

Vistra Corp.

Vistra (NYSE: VST) is a leading Fortune 500 integrated retail electricity and power generation company, based in Irving, Texas, that provides essential resources to customers, businesses, and communities from California to Maine.

Founded in 2016

Irving, Texas, USA

5001-10000 employees